- Aimed at improving service reach across tier II and III cities
- Will travel from city to city in the first phase
- 2 mobile service stations to start with, more will be added later
Mercedes-Benz has launched another first in the luxury car segment and this time it is their service program, Service on Wheels. With the limited spread of service stations across the vast expanse of the country, Mercedes has introduced mobile service stations to cater to their customers from tier II and tier III cities.
Based out of a full-length truck, Service on Wheels will offer first free inspection along with the scheduled service procedures. The service trucks will carry the necessary parts, tools and equipment like mobile lifting platform, standard and special tools, generator and diagnostic equipment.
As a part of the My Mercedes, My Service initiative launched two years ago, the service offers convenience to customers by offering vehicle care in locations distant from existing service network. And if you thought you would have to wait out in the sun, the truck also houses a customer lounge. The service will start with two trucks, one for the North and the East while the other one caters to the West and the South. Mercedes will add more such trucks to their service fleet in due course of time.