Please Tell Us Your City

Knowing your city will help us provide relevant content to you.

Sorry! No matching results found. Try again.Error Identifying Your Location.

We won't support this browser soon. For a better experience, we recommend using another browser. Learn More


Tata Motors launches 11 new service programs

July 26, 2013, 04:18 PM IST by Pratheek Kunder
4 comment(s)
Tata Motors launches 11 new service programs

Tata Motors has launched a new program called ‘Tata Motors Service’ which will focus on enhancing customer satisfaction, especially in terms of after-sales service.  The company has rolled out a total of 11 new services under the three brand promises of Responsive, Reliable and Best Value services.

Tata owners can now select a service appointment online where they can select time, date and dealer of their own choice. A new service ‘Speed-O-Service’ has been initiated where the owners can get their cars’ general service done in just 90 minutes. The dealers will have revamped service bays that can deliver 6 cars a bay. The company claims that minor repairs like change of bulb or punctures will be completed within 30 minutes.

Tata Motors’ 2,700 strong authorized service points will provide emergency breakdown services across the country through a towing assistance function. Tata Motors claims 60 minute and 120 minute response times in the city and on the highway respectively. 

The carmaker also announced an extended warranty program applicable to all its passenger vehicles. There are two options on offer – 12 months/1,50,000km and 24 months/1,50,000km extended warranty. The carmaker now also provides a 1 year warranty on genuine spare parts. The Indian auto major has opened a new 30,000 sq.m warehouse in Chakan for the storage of all its spare parts. The company will also be providing real time updates to its customers through RFID technology. This will help customers to look at live information regarding the location and status of their car at the service bay.

"Through ‘Tata Motors Service’, we pledge to bring the best-in-class vehicle after-sales service experience for our discerning customers. As a part of our even greater focus on customer delight in our HORIZONEXT strategy, these service initiatives harness technology, our network and customer insights to take customer service to a higher level of customer satisfaction. With these initiative, weare harnessing our over 800 technology backed sales outlets and customer insights to take our customer engagements to the next level,” said Ranjit Yadav, president, Passenger Vehicle Business Unit, Tata Motors.

  • FaceBook Logo
  • Twitter Logo
  • Email Logo
Show CommentsHide Comments
bell icon
Never miss an update
Receive latest updates from CarWale
  • Upcoming Cars

Tata Nexon EVTata Nexon EV

28th Jan 2020

15L - ₹ 17L
Mercedes-Benz GLE NewMercedes-Benz GLE New

29th Jan 2020

65L - ₹ 80L
Land Rover New Range Rover EvoqueLand Rover New Range Rover Evoque

30th Jan 2020

53L - ₹ 70L
Lexus LC 500hLexus LC 500h

31st Jan 2020

1.60Cr - ₹ 2Cr
Kia CarnivalKia Carnival

5th Feb 2020

25L - ₹ 27L
All Upcoming Cars
Buying a new Car?Leave a missed call1800 2090 230(Toll free)

Select your city to avail offers

Currently available only in