Volkswagen has announced extended support and services for vehicles affected by the floods in Bihar and Assam. The company is offering free roadside assistance and special initiatives in support of affected customers owing to the widespread destruction caused by the tropical storm.
Customers in Bihar and Assam can avail free roadside assistance by dialing 1800 102 1155 and 1800 419 1155 respectively. Under roadside assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. Volkswagen has issued necessary repair guidelines across dealerships for a standardised repair approach and has geared-up technical support staff and parts supply chain in the region. The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.
Speaking on the occasion, Steffen Knapp, Director, Volkswagen Passenger Cars, said, “At Volkswagen, customers are always at the centre of our initiatives. With the states of Bihar and Assam experiencing the torrential floods, causing heavy damage to the vehicles, Volkswagen has taken special measures to ensure customers receive a prompt response to their service requirements. Our teams of highly experienced professionals at our dealer partners in both the states are working dedicatedly to ensure quality and timely service in order to bring the situation back to normal.”