I started my research in August 2017 and it took approximately 2 and half years to finalize and bring home the Figo Titanium (petrol) 2019 model in the month of December. I purchased it from Vinayak Ford Indore (On road price: 6.65 lakh's). I must appreciate the way they guided me through the entire purchase process. They have been so transparent and never forced to take accessories, insurance, loan (Ford Finance) etc. However, they informed me about all the available options. I took the insurance from outside and saved a few thousand rupees. Additionally, the dealer offered a little discount (no consumer discount scheme was available from Ford). I did the PDI on the scheduled date and then asked them to register the vehicle under my name. Subsequently, I arranged the amount and took the delivery at my convenience. I booked the vehicle on 8th Dec and did the PDI on 22nd Dec. Delivery date was 27th Dec, 2019.
Driving dynamics, steering feedback are the most promising features of the car. I drove close to 6000 kilometers so far and never heard the knocking sound. It offers a wide range of gear shift ratios. The low-end torque of the vehicle is phenomenal. At 2nd gear, it can reach 80-90 km/h (I will never recommend practicing it). Even at 120 km/h if you push the accelerator a little more you will still feel a throttle response. That means the car even at 120 km/h has more to deliver. It will never ditch you for quick acceleration. I don't have to downshift to overtake a vehicle on a highway, unlike Hyundai and Maruti cars.
My Figo has touchscreen infotainment, auto AC, rear wiper and defogger, front fog lamp, retractable ORVM, and chrome and piano finish on the gear knob, AC vents and inside door handles. It also comes with soft-touch material on the door panel. Therefore I literally didn't spend a single rupee on after-market fitments except for the white leather seat cover. Important to mention that it comes with all the remaining features that the 2021 version offers except downsized tyre profile ( 185/75/R14). The 2019 model was a true value for money. Captain seats of Figo come with lumbar support so you won't feel tired after a long drive. I recently completed a trip from Indore to Gwalior and return, approximately 510 km's each side. And it never gave me back pain. It glided through the highway like butter and overtaking was a child's play due to its brilliant maneuverability
The service experience was excellent. I only paid the service cost, promised on the company website. They will listen to your problem and try to rectify it and finally will take you for a quick ride for your feedback. I paid only 1600-1700 INR in my 2nd service (The first paid service). The maintenance cost of the car is even lower than Maruti (actually way cheaper than Maruti). Ford offers a standard warranty of 3 years or 100000 km's. that also gives you a piece of mind.
Now comes to Pros and Cons:
1. Good Build quality
2. Brilliant driving dynamics
3. Impressive seating comfort
4. Excellent handling
5. Presence of useful features
6. Good paint quality
1. Low headlight throw (change to Philips racing Vision or Osram 55w bulb)
2. Long clutch travel
3. No footrest for the driver
4. Lower mileage compared to other hatchbacks in the market. Though way better than Polo's mileage