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    It is still a gamble ! No piece of mind but have patience!

    5 years ago | Ravi P

    User Review on Tata Tiago [2016-2020] Revotron XZA [2017-2019]

    Detail Review:
    Rating parameters
    (out of 5)

    3.0

    Exterior

    3.0

    Comfort

    2.0

    Performance

    3.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few hundred kilometers

    I only wish if we could have read some of reviews earlier. Sometime you don't need to burn your fingers to know the truth as we can gain from experience of others. Nevertheless, we purchased Tiago XZA, around three months back . Car had traveled around 1000 KMs and yesterday infotainment system stopped working all of sudden. Being a Hyundai owner ( Tiago AMT is our 2nd car ), it is hard to believe . Unfortunately, this is not the first quality issue . When we send the car for first servicing , the job done was pathetic. When i complained, the vehicle was re-collected but returned with some annoying noise in the cabin. I had to put a new complain. Car went back to service center. Thanks God, TATA motors managed to root cause and resolve. Honestly, we don't expect ideally to see so many issues with a new car. Wiper wash was not working from day one. Initially, we thought we don't know how to operate it in Tiago! I read the manual but nothing changed. Took car to a different service center and they found that pipe was defective and water drained out before it could be used . Amazing ! Let me share few more things about performance. AMT is less fun to drive. Switch from 1ST gear to 2nd is slow like a sloth. Engine noise (It is a petrol but not Kappa!) and vibrations are all there to let you know that you are driving a TATA car. Coming to customer care. The one with customercare@tatamotors.com exists only on paper. They don't even respond to your mail for days! The telephone numbers given are responded by executives only to sooth you with few words like "we are sorry for inconvenience "but no follow up actions. Inconvenience , TATA MOTORS does not really understand this word. So summary is - '' the so called new generation models with some fancy platform names are a mirage and gamble. If you are brave enough ( like us) to take it then please do dive but be patient.

    NANA
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