Volkswagen products have already made a name for themselves in the Indian market and as a result, the company is looking to staying connected to its customers in more ways than one. Its latest product is no car but a smartphone app for its customers.
Since the world has become increasingly ‘mobile’, it was rather a matter of time when car manufacturers also took to the route. The new mobile service application for its customers, which will provide direct access to information on network and latest sales and after-sales offers. Meant for iOS- and Android-powered smart devices, the app provides an explanation of various indicators on the car’s dashboard, labour charges at Volkswagen service centers, roadside assistance, and emergency contact details.
In addition, the mobile application enables Volkswagen’s existing and prospective customers to get their queries addressed, and also get information and updates on Volkswagen’s India line-up of cars.
Mr. Michael Mayer, Director, Volkswagen Passenger Cars, Volkswagen Group Sales India Pvt. Ltd. said, “Effective after-sales measures allow brands to build a stronger connect with their customers. This helps develop an element of satisfaction and delight that the brand aspires to achieve. We hope this new service application will help us better serve the needs of our existing and prospective customers.”
* top image used for representative purpose only