Detail Review:
Rating parameters
(out of 5)
3.0 Exterior | 3.0 Comfort | 3.0 Performance |
3.0 Fuel Economy | 3.0 Value for Money |
PURCHASE:
Not Purchased
DRIVING:
I had booked a vehicle with full amount payment on 27 Jun 09 with a promise from my dealer of a maximum delay of about 15-20 days But till date I am running from pillar to post to find out what the status of my booking is? Tata customer care responded to my first mail and gave me the contact number of their territory manager ( Danish Dheer) whom i contacted promptly. The gentleman talked as if he is the person holding all the powers and promised to get back to me by evening regarding my order. He never did. I contacted him once again and after that he has stopped receiving my calls all together. I reported the same to customer care on e-mail twice but am yet to receive any clarification from them too. I have not left any known stone unturned to the extent of contacting Marketing office, corporate office, billing Section, manufacturing section ... list is endless with the end result being a big Zero. It seems Tatas work like a SARKARI organization and believe in making you run from office to office. the only thing left for me is to contact Mr Ratan tata and apprise him of how his employees are working and where his company is headed. My advise to everyone is that please be prepared for all this when you decide to go in for Tata.And remember all this is before i have the vehicle lets see what’s in store for me once i own the vehicleprcie, lookspoor customer service, delayed delivery
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