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    Pathetic service for an elegant and marvelous car

    12 years ago | Nandita

    User Review on Skoda Laura Elegance 2.0 TDI CR MT

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    4.0

    Comfort

    4.0

    Performance

    4.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    What a waste of spending money on a magnificent machine which is backed by the worst after sales service experienced so far. I have owned an Indica and a City before this and have not had any issues with the service. On service front Honda takes the cake and Tata is also good . But if you a looking at good service from Skoda - please forget it. They will charge you for everything, and cherge you for changing the same filters twice in 2 months!. Am paying more than Rs8000 for a free paid service!. Then too the problems are never resolved, first the mist forms on the screen during rainy season, they fix it by placing a cardboard, then in the name of some mandatory mid yr FREE service they charge again for one thing or the other, then the AC stops working within few months of buying, they charge for AC filters, then after one month when the car goes for service they charge again for the same AC filters changed a mobnth back. They take more than 2 days to fix the AC problem, they charge for pick up and drops. While buying we did bring the issue of costly service with the sales guy, he assure us that its a myth, because with Skoda you send your car once in a year for service while with other cars you have to send it after every 3 months. Believe me, IT IS TRUE AFTER SALES SERVICE OF SKODA IS EXPENSIVE!

    No grudges with the car, but am experiencing mind boggling pathetic after sales service

    drive comfort, pick upafter sale service,
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