Maruti Suzuki Ciaz User Reviews

1. Buying experience :- after buying baleno zeta in may 2018 i was very convinced about Stan Nexa industrial area Chandigarh. But here comes the twist they sold me 5 months old ciaz (july manufactured i bought in December 2018) from there stock yard. Fault was mine as i have a blind trust in them and didn't verified the VIN number. So before buying from nexa always verify VIN number as Maruti have a tendency to pile up the stock at dealers end. Ciaz sells 2500 to 3000 units monthly so Maruti has manufactured early stock before launching the car . 2. Riding experience :- I was using a hydraulic steering card details so being EPS ciaz steering is quite light and behaves good on higher speed not par with hydraulic. Seat position is on upper side although you can adjust its height but i always liked the low stance of the seat which is missing in ciaz. People who wear turban and are above 5'10" should avoid as head space is ok for me (5'11"). Being a delta model it comes with 15" alloys and MRF tyre so I upgraded to 16" ciaz alloys with appollo alnace rubber. Cornering improved after upgrade. Ciaz is 15 mm narrow than baleno and one can find the difference b/w seats because of it . Baleno have more broad seats than ciaz also baleno's seats are more comfortable. 3. Looks and performance : - ciaz have decent looks one cant say it an agressive or dull but it has a classy stance . If you are going to buy go only for Alpha variant as LED head lamp and tail lamps really compliment the car. Front grill also worked well with new design. 1.5 hybrid petrol mill is a new development and comes with torque assist feature ( it has integrated starter generator only in petrol ) in diesel 1.3 hybrid is only with auto start stop ). It has almost same power figures with Toyota Yaris so both vehicles have low power as compared to other cars in segment. I also felt 1.5 litter petrol is not as refined as of 1.2 litter petrol and also felt slight vibrations at idling RPM which Maruti says is normal in ciaz ( please correct me if it is happening only in my vehicle). It cruises well on highway and low end torque is also good for city drive . I must say that fuel economy is also good as i am getting 18- 18.5kmpl (include city and highway drive ). There is no under protection for engine and transmission in delta variant. MID is beautifully designed which i think is the most informative MID in this segment gives all details related to vehicle. Fits and finish are so so as there is a gap between driver door panel and dashboard which is uneven and present in all ciaz when i purchased. 4. Servicing and maintenance :- Here is the saddest part. We People go for Maruti because of its servicing and nowadays it sucks. Maruti dealers are incompetent to resolve issues related to Smart hybrid system. When i purchased the vehicle it has issue with battery ( as it was 5 months old and battery was not used from long battery was unable to maintain its specific gravity) battery got changed but still start stop doesn't not working even after 300 kms continue driving. My ciaz went 5 times to 2 different dealers to resolve smart hybrid issue . As they don't know how it works in specific petrol models they are unabel to answer my queries. Once they had hit my vehicle inside their premises from behind. Although they repaired the same but my vehicle got accidental because of them. Now back to the problem which was not actually a problem. I got to know from some expert that ISG uses secondary battery in cruise control mode and if i am using cruise control mode second battery ( lithium ion battery only in petrol model) doesn't get charged because of which ideal start stop will not work). Since from that day i didt used cruise for local roads as battery get charged by deacceleration of engine. Problem is not there but maruti didn't educated its dealers to resolve the issue. 4. Servicing and maintenance :- service network is getting poor. Dealers have noob technicians who handles your car carelessly. Once my vehicle got hit from back . Vehicle has rattling issues from the start . Every time they remove door panel fix it leaving scratches of screw driver on panel. Unprofessional staff unable to resolve queries. Maintainance is no longer a cheap affair also. It is getting par with Hyundai vehicles. Pros and Cons:- Pros:- 1. Cheap vehicle as compared to competition . Have great space and rear seat comfort. 2. Fuel efficient and comes up loded with features. Cons 1. Poor manufacturing quality ( though build quality is ok as compared to other Maruti cars). Door panel gaps , rattling issues. 2. Many dealers but all are not enough competent of your vehicle has an issue or you have a any query. 3. Engines specially petrol 1.5 is not as refined as of 1.5 of city or 1.6 of Verna. I would suggest every one to think of other options before buying . You are going to spend 10 lakh plus amount so consider other products also and compare each and everything . I bought it in hurry and now i feel i did the wrong thing. I live my ciaz and i take care of her very much but i hate maruti . Think before what you buy. Put your money wisely. I was a big Fan of maruti cars but from my past experiences i will never suggest anyone to buy Maruti.