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    Bad experience with a Good Car.

    5 years ago | Jyothi Kumar Cheethaparambil

    User Review on Skoda Rapid Ambition 1.6 MPI

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    4.0

    Performance

    3.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers
    Buying, Riding, Look and performance are good. But the service experience is very bad. 1. They have very low service network pan India 2. In Bangalore their Service workshops are closed on Sunday. 3.The service advisor and technician are not trained well to handle service activity. 4. Most cities they have only 2 out let and located in far off distance. 4.Spare parts are expensive. ( High Maintenance cost) ex. The wiper blade is INR 1500 in open market its available at INR 350. 5. Most of the time Skoda dealers do not have spare parts stock. so your car will be parked for 2 ~5 days in their workshop some time you have to wait even months for parts arrival. 7.Most of the time their service technician cannot diagnosis the problem and fix the problem first time rightly. You may be forced to revisit service work several time to resolve a problem. 8.Some time dealer want to replace parts unnecessarily to promote spare parts sale. 9. If your car is have extended warranty, the dealer cannot take decision, they have to get approval from third party so you are made to wait 2 or 3 day to get approval. 10. Road side assistance is non existence. Once after servicing from a well known dealer next day I took car to fill petrol, the petrol lid did not open, I called Road assistance, it was of no help, they did not sent any assistance. This happened twice. Over all bad experience. I do not know what Skoda Service Department is doing. I feel A Car = Product + Service. If service fails the total car fails. Any failure happens it 100% failure for me.
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