3.0 इक्सटीरियर | 1.0 आरामदेह | 1.0 परफ़ॉर्मेंस |
3.0 फ़्यूल इकॉनमी | 1.0 पैसा वसूल |
I purchased a Chevrolet Cruze car in January 2010 from Regent Automobile, Okhla. I was amongst the first purchasers of this car.
The car has a major manufacturing defect. And to add to this, the service ethics of the company and the dealership are really poor. Even despite there being warranty on most of the items, they refuse to cover in warranty citing some excuse or the other
The car has done only 35,000 kms. However, in less than two years, the flywheel, clutch plates and clutch pads of the said car have been replaced twice. The brake pads have been replaced. The battery has been replaced. The tyre has been replaced. The ignition relay has been replaced. The coding of the car has been repaired. The air-conditioning is defective since last one year. And the fuel pipe was faulty and was recalled by the company.
Now, sInce last one year, I have been complaining about the air-conditioning in the said car. Despite there being a manufacturing defect, the dealer M/s Regent Automobiles is refusing to cover in warranty, though there is warranty of 3 years or 1 lakhs kms. The dealer is claiming that the condensor; radiator etc. have been damaged by driving the car over some speed breaker etc. and thus they cannot cover in warranty. They have given an estimate of Rs. 50,000 for the replacements.
This is not the first time. Every time, the car is sent to Regent Aumobiles, the fault is attributed to us, and we are made to bear the cost.
The company should take immediate corrective action and improve its after-sales service, which already has a very poor reputation.
fuel economy ; styling and pickupmajor maufacturing defects in the car