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Very bad brand Volkswagen - Volkswagen Passat Review

A user review on Volkswagen Passat. Written by Tilak on 26 July, 2018

Price: ₹ 25.99 - 33.22L
Ex-showroom, New Delhi
Tilak's Ratings
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  • Overall
  • Looks
  • Performance
  • Space/Comfort
  • Fuel Economy
  • Value For Money
Purchased As : Not Purchased
Familiarity : Haven't driven it

Full Review

Exterior Good.

Interior (Features, Space & Comfort) Good.

Engine Performance, Fuel Economy and Gearbox Good, bad and good.

Ride Quality & Handling Good and good.

Final Words None of the above cover what I want to share and why did I give low rating. My experience with Volkswagen is pathetic. Ameo as such is a good car. But Bluetooth does not work with most phones in the market. Volkswagen is so adament on not doing anything to fix the issue. Any new phone I name, they say it does not support. They support only expensive Apple iPhones and Samsung S series. This is utterly non-sense. I am stuck with big name but no function.

Their customer care is further pathetic. It is the most frustrating thing in the world. No proper response to the queries, very high headweight, no care for customer, no response for series of emails. The support over phone is not connected to support over email. Support response is not transparent between phone call and email help request. Request over phone to escalate an issue does not really translate to any action. I am tired by their headwieght attitude.

VOlks wagen is definitely not a customer friendly company. I dont recommend any cars from this company.

Areas of improvement Make customer support customer freindly.

Acceleration, build qualityCustomer care, service
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