Renault Duster [2012-2015] User Reviews

Exterior is very good but why same silver colour mirror has given all versions, any one can sense about this, why no turning lamps on mirror body, rest is fine and can fit inthis budget.

Interior (Features, Space & Comfort) not upto the mark, back side very uncomfortable, no space for middle man, can sit only 2 person in back, why blower is given in middle only by this duster will loose a big market, Renault may have big design team even than they can check the Indian customers choice, big failure and shame to to design team.

Engine Performance, Fuel Economy and Gearbox may comment after taken a drive.

Ride Quality & Handling may comment after taken a drive, waiting for same.

Final Words I surely bought this one, if interior can improve with back side blower position, this may hit to Indian market.

Areas of improvement Sorry for design team for back side blower, a great for exterior designing team but not good for mirror colour.

Exterior was beautiful, very solid bodyspace in sec. row, blower in middle, Interior can be improved

Exterior

 only front looks good. when you test drive and a maruti ritz stands by your side, you realise that the you are not taller than it even though you have paid many more times!! Its not a SUV/ not a fully loaded sedan.

Interior (Features, Space & Comfort)

 decent dashboard, no hand rest!!, rear ac makes back seat cramped, front seats window button console makes the seat uncomfortable for the front passenger

Engine Performance, Fuel Economy and Gearbox

 good, gear shift is good

Ride Quality & Handling

 good

Final Words

 AT this pricing and the features, there are many options in the market. It will get more tough to sell this given the small network and add to this the fact that there is no firm delivery date!!, come on, the dealers should know when the delivery can take place , doesnt give the confidence to the customer who has paid for pre launch booking without seeing the car or knowing the prices or the features

Areas of improvement  

 drop prices, know your positioning, give customer firm delivery dates and stress on the after sales service you will provide, ask the test drive staff to deal with the crowd gently , they are paying you 14 lakhs to buy the vehicle!!

 

Front look, pick-up, safety for the higher versionSide Look, rear look, pricing, rear seat ac

Exterior This is the best design of SUV available in India Market. It even beats the muscular look of Scorpio in style. The roadsider will looks back at least once it is such a beautiful look. The ground clearence is fantastic. The tyres size is good enough to give muscular look.

Interior (Features, Space & Comfort) Here it is lacking in few points which makes Y/N for buying decesion. I have serched with all the aspects of this vehicle for almost 15 days. In terms of looks - photos, fuel economy, inetrnal and external features of all models, on road pricing, dealors & service centers, my budget and finally made up mind after searching different cars for almost 3 years. to have a test drive and let us give a cheque to dealor for finalization. I went to dealor in Pune and I got the test drive in 15 min. I took test drive and though it is a fantastic SUV available in India I rejected due to only one reason - the SPCE AND CPMFORT IS TOO POOR. I went with my 5 family members. 3 of them seat at 2nd row and beleieve me everybody's shoulder are touching each other and nobody could able to move still test drive complete. If you check the door sizes dash board they are coming almost 9-10 inches from all sides inside. The door sizes itself is almost 9-10 inches which is twice that other vehicles. Also the dash board from mirror is coming more than 18 inches inside which occupy all the space inside the vehicle. And hence though it is looking a beautiful spacious, confortable SUV it is actually not inside. If some body wants to drive this with only 2-3 members and to show off it is very nice SUV which makes impression on the roadsiders or friends and relatives but at the cost of your driving comfort and space for you and other family memebers. Hence choice is yours - SHOW OFF FOR OUTSIDER or OWN COMFORT CALL IS YOURS.

Engine Performance, Fuel Economy and Gearbox Great Milage, No other vehicle in Inida having such milagein the same segment, Engine sound is even nothing in disel also. Smooth pick up. Smooth gear shifting. All these aspects are excellent in this vehicle.  

Ride Quality & Handling  I took test drive of this model. Found the front view from mirror is the poorest one as the bonet of this vehicle is very straight and it is very difficult to see the road at least 6-8 ft ahead from bonet. The angles of Scorpio and other SUVs are towards road so view is ok buthere it is difficult. Otherwise it is one of the best vehicle I have driven till date. 

Final Words CALL IS YOURS. DO NOT BOOK BEFORE YOU DRIVE WITH ALL YOUR 3 FAMILY MEMBERS SEATING ON BACK SIDE AND STILL THEY GAVE GREEN SIGNAL TO PURCHASE THIS VEHICLE ELSE IT WILL BE BIG DISAPPOINTMENT FOR YOUR CAR CHOICE. IF YOU ARE TRAVELLING MOSTLY 3 TO MAX 4 PEOPLE YOU CAN GO FOR IT.

Areas of improvement Front View to driver / Bonet should be pressed down by slightly angled down / Inner space should be more by reducing the width of doors and dash board and of course reducing the size of luggaze space which is more than for seating people on second row.

Fuel Economy, Exterior Look, Good Style, Muscular Body, Adequate PowerInner Space Comfort, Back Side Style Look, The Front View to Driver, Plastic Look

I booked Duster from Whitefield Renault Bangalore on 14-Jul-2012 and it was told that it would take 12 weeks for the delivery. Today, it is more than 8 weeks and there is no update on when my vehicle will be delivered. In between, I tried contacting the sales consultant for Accessories and other details, but there was proper response, and no update at all. Even if you call there is no proper response and the consultant looses his temper/patience and he speaks as though they are doing a favour for customer by taking a booking for Duster.

Now on the other hand, I tried reaching the customer care for Renault. I always get a standard response “We regret the inconvenience caused to you” and there is no real effort done to address the issue. On top of that they were not ready to share the ticket number, which was raised for No proper updates. At last I got the ticket number, for which I had to call them at least 4 times to get the number. They shared the ticket number and they are not in a position to tell that when I will get my allotment date.

After all these, I spoke to one of the person (who is supposed to be a sales Manager in Whitefield Renault) who told he will speak to his consultant and get back, I have not got any updates from him. Also, his expression was since the booking is a base variant and grey color, delay might be because of this.

Here are my thoughts based all this mess created by Renault by launching Duster,

       1. If pre-sales are handled this way, god knows how afters sales/service will be offered to customer.

       2. If they cannot deliver base variant with grey color, they should have a disclaimer mentioned that there will be special time taken to deliver the base variant.

       3. I get a feeling that Renault had absolutely no planning on how will it deliver its bookings.

       4. Their customer support requires another customer support to help them how to manage the situation.

       5. Clearly lack of planning and they are taking customers for a ride, not on duster but with a messy system.

Gook Looking, PerformancThe way Renault is managing its bookings

Exterior It is very good for looking. good ground clearence, good look in tyre size.  Bonet looks too long and cannot mesure the view as other SUVs.

Interior (Features, Space & Comfort) Its looks like mini size car in space front and rear. generelly people expects good space comparitively 7 seater, as it is 5 seater SUV. Hope so, more place spent for boot space. cannot travel long, cannot feel SUV drive.

Engine Performance, Fuel Economy and Gearbox But it is very good in fuel efficiency, can expect above 15 kmph. I cannot certify the engine, but noice is very less, just like petrol engine.

Ride Quality & Handling Ride quality is good.

Final Words I can comprimise at rear look, but cannot in particularly in rear space.

Areas of improvement Renault can think once again in reducing the boot space and increasing the front, rear space. And also can think on quality of interiers. Bonet is too long, need to take some care for clear road view from driver seat.

Expected a good inner space, clear view, as it is 5 seater SUV. But some people disclosed, the engineer forgotten about tallers. As I am 6 ft, i cannot easily sit at driver seat, also cannot sit at rear seat without touching front seats.

This is not a worthy at present selling price with existing defaults.  Renault need to undergo these concerns immediately and should come out with confirt model to all against their pricing.

Good look, fuel efficiency, ground clearenceless rear space, lower highet seats, poor look from back side,

It is far from being true that three persons in the rear can be seated comfortably. The interior in the Duster should have been much more appealing. The glove compartment gives a shabby look to the interior. The color and quality of the plastics inside is certainly poor. I am sure that the same version released in UK would be much better. I think such big companies like Renault should not economize at the cost of their reputation. Today awareness in India is many times more than what it used to be 5 years ago. 

It is strongly recommended that repositioning of the blower in front of the rear seat should be undertaken before delivering the vehicle to potential buyers.

The company needs to relook at the glove compatment, it certainly needs a change.

Apart from the above, the vehicle is very good and can be rated as 8 out of 10.

Booked one for myself.

Good looks & good style, kpl very good.Plastics- poor, space described for 3 as comfortable is far from truth

Dear sir

I kindly inform you that I have purchase Renault Duster on 13 Feb 2013.from your dealer at Thane.

Till today I have drive it about 14950 km.but since 8500 km I facing the problem regarding gear box.I have solve it from your service center but this problem is occurred again and again .Since I purchase it only because of your reputation and service;but I am not satisfied with your service.

Last time when this problem occurred I was at that section and opposite site there was very big valley where my and my families life was in danger. As per this situation your I think that your service center is not considering our life and my family is not secured while travelling your vehicle, so I think that your company will  also responsible for the accident occurred to my vehicle and my as well my families life.

For this problem I have complaint it to your service center for 5 times and again today on 28th July sending vehicle to your service center at Nashik for 6 th time regarding gear box problem only because of request of service center and no satisfactory solution is occurred end for the same problem.Your service center and dealer are not entertaining us and not solving our vehicle problem.

All because of this, me as well my whole family is desturbed end and this is only because of your company so request you to you that I don't want to compromise with my families life so want total cash Back of my renault duster so that I purchase it another SAFE vehicle.

So please reply me immediately for my further legal action.

Thanking You,

Yours Faithfully,

K.K.Pawar.

Overall lookService

Shocked to find a horrible deep rust spot on my 6-month old duster. And when I go to look around the car, found the weld fallen off from one of the doors. Would you expect this from the Renault ??? I have taken the car to the service centre and they booked a complaint. Then they suggested that I get the car for repair. I will not accept a touch up job for sure. I may have a rust bucket with touch ups all over very soon. Now they have taken the car, and have it there for 5 days while I try to find my way around without a car (very inconvenienced). They say they will touch it up to Renault standards. I have asked for the copy of the standards. Also I have asked for an extended warranty for 10 years as I cannot be driving around a rusty car after the end of the present warranty. Also need then to provide a service car whilst the work is being done.

Unable to upload the images, but they will make any car owner cry!!

Thought it would be goodExtreme body rust, welding falling off

Exterior The exterior looks have come out very well ,gives it a rugged SUV look,the best part is the railers at top,and wheel arches.

Interior (Features, Space & Comfort) Space & Comfort is definetly enough,and not many will criticize this,the positioning of various control buttons like,side mirror control, rear ac vent which hurts the elbow when you do quick gear changes and handbrakes. The fit and finish for a price of 1e lakhs on road is not soo great.there are not many feautures but the verdict on interiors will be well to do.

Engine Performance, Fuel Economy and Gearbox Weight to power ratio is the key point,a 1.5 litre engine with 110 bhp with 248 nm torque is a pleasure to drive it in city and highways,where you will find good responsive engine and very good fuel efficiency.the gearbox is positioned like in any other sedan,and it will give immense comfort on frequent gear changes,considering duster is an SUV. Over all,the less weight of the vechile gives the best in class performance overall.

Ride Quality & Handling Excellent handling and this car can be used well even as a off roader. fantastic wheel base with overall height of the vechile short than many other SUV's, which ensures very good control, and comfort with a advantage of not much body roll which is a acceptable disadvantage of any other suv. in short, excellent iun this aspect.

Final Words This is a compact SUV which can be used by any driver,enjoy the pleasure of driving and pay less for the package it is...A normal user who drives less than 1000 kms a m onth can afford it at a cost of 8 lakhs for a petrol verion and a serious traveller can buy the top end diesel with good fuel economy at a price of 13 lakhs and definetly save atleast 3-4 lakhs by not buying any other SUV of this kind.

Areas of improvement The alternative product for duster is not much,hence currently for the price its positioned very well,only future competition should teach them some areas of improvement if any in future.But saying that,this SUV can definetly improve on the interior part at may be even higher costs,giving the loved ones of the car a better interior styling and ergonomics.

price,vechile design and comfort,engineinterior positioning of various controls