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    Watch out before you buy. genuine review about Renault.

    5 years ago | Jayendra

    User Review on Renault Captur [2017-2019] RXT Diesel Dual Tone

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    2.0

    Comfort

    4.0

    Performance

    4.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers
    Renault Captur in principle is a robust car, stronger and more efficient that it's intended rival, the Hyundai Creta. However, it can get very bad when unfortunately you are stuck with a lemon and true colors of the manufacturer are seen by the customer. The car I bought in Mumbai turned out to be that. The after sales are terrible. While the dealership clearly accepted the faults in the vehicle that were highlighted on the very first day, Renault India Pvt Ltd refuses to accept the faults and has been giving me a runaround for over 4 months. Mind you, the issues were highlighted on the very first day from delivery of the vehicle. The car has a balance issue and even after 5 instances of alignment and balancing the pulling issue continues. While the Renault team accepted and replaced the tyres too initally, after realising that their diagnosis was terrible are now not ready to provide any solution. These after sales tactics are going to ruin the already damaged reputation of Renault in India. Pros: great looks, good power, amazing ground clearance, awesome features Cons: Pathetic after sales, terrible Kickback on straight roads, balance issue, Worth buying? yes; however, only if Renault can clean the dirt in the first placement
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