Horrible and pathetic after Sales Service from Volkswagen

Exterior Nice exterior but they should have given parking sensors as a built in at least in the top model.

Interior (Features, Space & Comfort) Interiors are very good with a good music system, very comfortable seats and very spacious

Engine Performance, Fuel Economy and Gearbox With diesel, the engine is wonderful without any noise and delivers max power; fuel economy is about 10/ltr and the automatic version, which I have , has a wonderful driving pleasure.

Ride Quality & Handling Extremely pleasant ride quality with very good suspension.

Final Words My car is lying with them for past 50 days and parts are not available in India as per dealers and no body cares to update on the status and very callous attitude towards customers. Hopeless, pathetic and poor service. They told me first that I will get the car within 8 days, though the damage was very minimal in the front, then they kept on extending the date by 10 days everytime and now I don;t know when I will get my car.

The part ( axle) is not available even in their plant at Aurangabad and I was told that it needs to be imported and for last one month, they couldn't import even one piece. I still do not know when they will return my Car. Moreover- their attitude is so uncaring that no body even bothers to call me and update the status- very unfriendly and cold attitude. I do not know how they will survive in India when the customers are really demanding and they cannot even provide the basic services. Parts are also too expensive.

Areas of improvement They should improve their attitude first towards customers.

Good car to drive, toughVery poor after sales service with a bad attitude