महिंद्रा xuv500 [2011-2015] यूज़र रिव्यूज़

Copy of my experience as a communication sent to customer care is as follows:

I have been struggling to fix the following problem with your local dealer ever since I purchased the vehicle and started using.

1. The problem with the vehicles break and lack of its application while driving at higher speed.

2. The issue related to the suspension as reported earlier.  While driving on interior roads, the driving experience is worse than sitting in a truck as far as suspension goes.

3. The noise level of the vehicle in the engine chamber also can be compared with a big truck.  I have not bothered to see the lower fuel efficiency being achieved even though regularly driving out of city.

In my first service during March 2012, the above problems were reported in writing but G3 motors were not bothered to respond.

During 10000 KM service, we were told that the new break system is under development and they will fit this during 20000 KM service.  

During 20000 KM service, they changed some bushing on suspension and the vehicle was running smooth for next 3000 KM and came back to its original "horrible" condition.

My car bearing registration number MH 43 AJ XXXX is with G3 Motors since past 15 days.  

When the vehicle was reported to have done the service, I personally went for a trial and was surprised to note that there was no Service Engineer available for a joint trial of the car and a driver was sent along with me for trial.  Its almost like talking to a wall.

When it comes to the service, the tall claims of customer satisfaction is only in the papers.  I have been refraining from reporting my complaints to Mahindra & Mahindra Ltd., expecting a minimum concern from the Dealer but see nothing moves.

My driven has been told that the vehicle needs to be inspected by Mahindra's Engineer and then only they can comment on this.  Why such thing should take so long time and why should I not claim damage and mental agony being extended to me during the ownership of this vehicles?

I wish someone could walk the talk of customer satisfaction on this case before I am forced to take the vehicle out to the street and set it on fire to tell the world that "enough is enough".

With regards

Balasubrahmanian.

Good looking.Fox in the guise of a sheep when it comes to technical issues.

The exterior of the vehicle is very manly and dangerous. But I think the Mahindra company, has spent all its energry on exteriors and looks. Its not even two months since the car was purchased, the car has started to give me all sorts of problems with the luxury items of the car like navigation and bluetooth system malfunctioning. When I contacted the Mahindra people to rectify the problem they said that the car would have to be sent to the service station, without even listening to the problem that I am facing. So I fixed the appointment, but the next day they said that the car cannot be accepted at the service station for the simple reason that there was some short circuit in their service station. But just mentioned to get the car after diwali holidays. The audasity of the people is such that when I requested them to try to send the car to the other service station they simply refused that and hung up the call.

I would suggest to the people that think properly and sincerly and long enough before buying the car. Because when you buy Mahindra car, these defects come along with the car, whether you like it or not.

Exterior looks, feel, features, speedInfotainment system, bad behavior, service, and post sale follow up

Exterior Excellent styling. A head-turner in the road.

Interior (Features, Space & Comfort) Features - great (love that blue tooth connectivity, voice command etc). 

Space - 1st & 2nd row are great (better than my earlier Scorpio). However, last row is good for kids only.

Two pain points :

1. The central console gives so much glare in the sun. They should have used a matt finish. So is the two metallic strips around the central console.

2. There seems to be a more than required gap between the pedals & floor. Not sure whether this is becauae I have adjusted the seat hight. However, not a comfortable stance while driving.

Engine Performance, Fuel Economy and Gearbox Good. Same / better than Scorpio.  Fuel economy seems better (it shows 14+ for me, yet to checlk it after 1st service).

Ride Quality & Handling Super.

Final Words Best SUV I've seen in recent past - from the value for money & other features.

Areas of improvement

1. Central console colour / glare needs certain improvement

2. The sensitivity of touch screen should certainly be better. It works only in cerain angle

3. The floor to pedels hight seems to be more (not sure though).

4. Availability of accesories should be better. Still haven't got my foot rest & difficult for elders to 'climb' the car.

Style, Power, value for moneyBoot space (with all seats on).

Exterior Looks great, thats where we are deceived, by looking the exterior and small fittings like extra lights at door, usb connections, touch screen, all these things we buy, but the vehicle running and performance is not up to mark, I sent my new  XUV500 to service center more than my old captiva.

Interior (Features, Space & Comfort) Cheap plastic, no proper place even to place a mobile I phone.  

Engine Performance, Fuel Economy and Gearbox VERY POOR, NOISE WHILE SHIFTING GEARS, AND NOISE AT BREAKS. They changed breaks two times  and  gear box noise continues.

Ride Quality & Handling Noise in third gear and I think we can feel more comfort in scorpio than this vehicle. becasue I had scorpio in 2006.

Final Words Dont buy new vehicle, wait until they fix all these problems, they are experimenting on customers feed back and fixing the problems.

Areas of improvement Engine noise, break, interior plastic, rear seat no leg room, no space for any laguage.

Looks great,Gear noise, breaks, engine noise,

Exterior  If looks could kill - look at the XUV - and then you're a dead man. No doubts A real head turner.

Interior (Features, Space & Comfort) Features are good and usable to be honest. Loads of space in the 1st and 2nd rows. 3rd row by no means is bad, however a little cramped for above average adults. Doesn't really pose a problem for short drives. If you want to fit in 7 for long drives...all you need to do is to get your seating right. The AC is good and the handling in both within city and highway is perfect.

Engine Performance, Fuel Economy and Gearbox The Engine is smooth and powerful. While there is a bit of turbo lag - largerly un-noticabe, you can drive it with ease in peak traffic and not feel the strain. Once the power kicks in, it's a beast man-:). The fuel economy is great - especially if you been driving a petrol guzzler. The gear shifts intially seem a little hard - expected of any new vehicle, however eases out as you clock more kilometers.

Ride Quality & Handling Pleasure to ride - I just love it. It's just me an my machine.

Final Words I recommend you get hands on this awesome vehicle and experience what this beauty got to offer. No doubt it's value for money. at least mine. Guys, everything out there is never perfect, there's one thing or the other that can be improved.

Areas of improvement A few minor things - suspensions -can be tweaked, plastics- finish. I don't want to be nit picky.

Overall Looks, Performance& Handling, Space, Mileage, FeaturesLittle bit of a Turbo Lag, Suspensions Could have been Better

Exterior

 Excellent thats the reason to buy 

Interior (Features, Space & Comfort)

 Poor quality, defected seats belts, seat covers just ok in quality, no space for luggage if seated by 8 person.

Engine Performance, Fuel Economy and Gearbox

 deisel mileage not good, engine is better and efficient to control the car.

Ride Quality & Handling

 Comfortable to ride, gives edge over the other cars, sturdy on road, hill control or car on slope slips.

Final Words

 Purchased it 3 months back with lot of ecitement and joy but all gone in vain as :

- RC not recd. as yet. Car Number requested to be in multiple of 3 not got but got something in sum of 13 which is not accepted and asked for some solution but of no use. 

When the person came with number plate (13 only) it was printed wrongly.

-Seat belt of the side seat of a driver is defected not opening up properly. All twisted from inside, it was there when we bought the vehicle.

 - No subscription of Lifestyle Magazine started. False assurance everytime of such a small thing.

- Remote of car stereo not working since car was been purchased

Areas of improvement  

CUSTOMER SUPPORT SHOULD BE EFFICIENT ENOUGH TO SOLVE CLIENT'S PROBLEM , MORE ATTENTIVE AND SHOULD BE CHECKED BY SENIORS. PURPOSE OF CLIENTS SATISFACTION SHOULDE BE ACHIEVED.

MAHINDRA DEALER: SHIVA MOTORS TEAM SHOULD WORK WITH ATTENTIVE MIND AS THEY ARE NOT ABLE TO CATER TO CUSTOMER'S QUERIES. CAR SHOULD BE CHECKED BY THEM BEFORE DELIVERING IT TO THE CUSTOMER. SENIORS SHOULD COME UP WITH PROPER SOLUTIONS. 

BECAUSE IN ABSENCE OF THESE ABOVE WILL RUIN THE IMAGE OF MAHINDRA CARS. 

We have two other cars honda city and i 10 ,I am happy to report that we are highly satisfied with the performances and customer support division. 

We wanted this time XUV segment car therefore purchased this one. I still look forward to my new car with lot of hope for happy journeys ahead in all spheres please dont spoil my experience.

Anubha

aanubha@yahoo.com

good exterior, spacious,good GPRS system n other featuresInterior of poor quality, defected seat belts,poor customer support

I love this car bcoz itz really wonderful. Very smooth in driving. Much better than scorpio and safari. Those who want to buy a comfortable car like innova etc plz go for xuv 500. Itz really amazing.

 I bought xuv500 on 5th oct 2013.on 10th oct blower of aircondition was making noise.when informed to relationship manager he stated that he is in muzaffarpur and can do nothing.on contacting service centre of kiran automobiles patna they told that they have no staff and only after 15th they can do anything.on 15th they told that since service centre has no expert available today bring the vehicle on 16th.again on 16th they told to bring on 17th. on 17th when we visited service centre they asked us that blower is damaged and it may require replacement.they asked us to leave the vehicle and they will deliver it on 19th .see what happens on 19th.Hoping for the best.But now i have no faith on either company nor dealer/service centre.even customer care 18002096006 did not heped except that sending sms that my complt has been noted and gave ref no.I contacted customer care twice on 14th oct and 16th oct.

Final Words  ---please,please ,please do not purchase mahendra vehicle.And if still want to buy at least do not take it from kiran automobiles patna.

Areas of improvement  ----positive response from customer care and service centre.

nothingbad after sale service.

Exterior Aboslutely love it in terms of looks, design and styling. When i bought the car and when there were not much of them around, made quite a few people turn their heads for a second and longer look. Love the day time LED lights, the front grill and the tail lights. 

Interior (Features, Space & Comfort) As a person who loves driving, it is an absolute treat to step into the drivers seat.

Things I really love

1. Very comfortable seat with good thigh support. This is applicable for both the front and back seats. The last set of seats i really dont have much to describe as it has been used minimally and for very short distances.

2. Central Console - Love it. Vey easy to navigate and toggle between different functions and features. It has proven to be very reliable and now I cant think of driving a car which doesnt have similar features. I was very apprehensive when I bought it as it is completely touch screen, but I have been pleasently surprised how responsive it has been and have found no glitches so far.

3. GPS - Love the NAV system and execpt one time where it led me a bit astray (left me 500 mts before my destination), I blindly follow its directions and it has always taken me where I needed to go. I use this feature regularly for drving within the city and on the highway and it has been a charm and a relief. When I drove to Goa, i just typed in the resort I needed to go and it got me there perfectly. I didnt ask a living soul for directions for the full 630 kms. This may sound over the top, but when I didnt have this in my previous cars and I had to rely on google maps on my phone, it was a pain to navigate and I have been led astray a few times. So this means a lot to me.

4. Voice commands, bluetooth, Static bending lights, Climate control, storage space, Steering mounted controls, ABS&ESP, tiretronics alerts, rear parking sensors - Lot of features which are very useful in every day driving and make it very convenient. 

Things that are OK.

1. Suspension - It is a bit stiff and over bad roads at good speed, can be a bit bumpy. As a driver, i dont mind it so much, but it can be a pain for others in the vehicle.

2. The lumbar support is just about ok, though I have to say I have tried this feature in many cars and was never able to find much difference or use.

3. The head rest is also just abpout par. But again it is an element which I have never completely liked in all my previous cars or any other car I have driven.

Engine Performance, Fuel Economy and Gearbox I get an average mileage of 12 kmpl after driving about 23,000 kms. 

Pickup is amazing and though there is a slight lag sometimes when I move from 3rd to 4th gear at lower speeds, it is an absolute dream to be first at the signal and vrooom off once lights turn green. The DMF feature is not that great as some engine noise is audible in the cabin, which again is something I love to hear the engine grunting. Very easy to drive at low speeds within the city and navigate through the traffic and definitely a smooth and enjoyable drive at high speeds on the highway. I have driven at 140 kmph and i have found the vehcile willing to go faster though I wasnt, partly due to the brakes and partly due to expecting the unexpected on our highways.

Ride Quality & Handling Ride quality is great, though I think Mahindra should look at increasing the wheelbase which I think will improve the ride quality further especially on bad roads at high speeds. Handling the vehicle is a dream through city traffic and parking at horribly small parking spaces at malls is made easy with the rear sensors.

I have read and heard about people having technical issues and service related issues, but I havent faced any serious problem (hope that it contibues). The one problem I had was the headlight bulb had to be replaced and when I informed my service rep @ Sireesh motors, he told me to come over at any time of my convenience and got it replaced in 10 mts at no cost. Also, both my paid and free service has been very efficient and pleasent experience. I have got my car back before the time and date committed and the bill has generally been lower than the initial estimate. Also, they have provided free checkups, car washes and wiper replacement as part of their own promotions and service recalls.

Final Words If you love SUVs and love driving and appreciate practical features, this is a no brainer. At the price that it is, it is real steal considering the features that are available and the driving pleasure that it provides.

Areas of improvement Brakes - Braking is a big letdown. With the power available, the brakes need to be much more sharper. It is very patchy and doesnt inspire confidence to drive at high speeds.

Great Styling, ample features and most importantly amazing fun to driveBrakes