Tata Safari Storme [2012-2015] User Reviews

TATA STROME GOOD CAR BUT LOUSY SERVICE FROM TATA- My experience of owning it.

Through this post would like to highlight my experience of buying TATA Strome Safari.  Before I started looking for options for buying a SUV, there were several options which were evaluated and post series of test Drives came to the conclusion that TATA Strome could be just the right option which I would like to go for. However while going through the internet it was very much evident that a major drawback of buying a Tata car was lousy service of TATA; which seemed to be a common feedback from most of the bloggers.

Taking things in right perspective I went ahead with my decided to go ahead with buying a TATA Strome thinking service support cannot be terribly wrong. Driving Honda for close to a decade now there were certain service standards which i got used to but experience would TATA would actually be so bad was not imaginable.

Right at the time of first service of the vehicle at Him Motors Patapganj, I got a taste of it and it took not long to realise was I should expect from TATA when it comes to customer satisfaction and service. Down the line these service and customer satisfaction doesn’t mean anything to the staff. I was called to pick up my vehicle post the service and made to wait there for hours before finally my car was handed over that too after i insisted that they can’t treat customers like that. It seemed making a customer wait there was hours pretty usual to them and when i objected none of the staff there was able to relate to my problem. When the available staff was not able to resolve my problem I called the General manager Mr. Rupesh Pathak and his reaction over phone refelected exactly why down the line staff could not understand my problem, even the General Manager level official dint had any concept of Customer Service and he was very cool after listing to my plight and dint not offer much help.

Finally I wrote my experience in the feedback form but really sorry to note there was no action taken on my complaint/feedback. Though i have received few calls after this experience from TATA motors asking me how the vehicle was performing and I have repeated my bad experience to each such caller but as on day no one has even said sorry and offered to help.

I am really sorry to say TATA STROME is a good car but with clubbed with extremely poor service from Tata Motors don’t think so they would be able to successfully sell any of their cars. Tata Motors team is still to realise that selling commercial vehicles and private cars are two separate distinct markets with very different customer profile. Every buyer of Tata vehicle is not to be treated as a commercial vehicle driver.

Recently, noted TATA STROME prices have been further curtailed, but I don’t think so that would make any positive impact of the car sale. All you need to change is your attitude towards your customers.

*I had a horrible experience during my first service of my new Tata Strome on 28th September 2014.

Comfort andstyleHorrible customer service

In suv cars this car is simply super and amazing and this car better than others suv cars long life and extra comfort zone and it's drive very smooth good mileage suspension is also very smooth.

Tata Safari is good model and it has been looking like a better space and good looking but few things are bad that is fuel performance is very bad and good picking speed it's like a rich car for richest feeling people s in budget

Exterior - impaccable in its class

 

Interior (Features, Space & Comfort) - there is area for improvement, interior plastic is not upto the quality standards, Audio system is not meeting the expectation for this SUV.

 

Engine Performance, Fuel Economy and Gearbox - Do far its performing very well, i got 12 KMPL in city and 14 KMPL on highway. Engine performance is fine so far and sound is quite low as compare to other predecessors and competetiorss.

 

Ride Quality & Handling - Well in comfort and ride quality can be imagined with the feel that you are sitting on an elephant........ and riding on a road with a speed of 120kmph... althogh elephant do run so fast but this one can............. so far no complaints

 

Final Words- its being more than 2 months and 2500 kms, i am riding this new safari strome...... so far its a complete joyfull journey with this................will keep here posted with any further info...

 

Areas of improvement  

 

 

Space, drive comfort, suspension, looks, handlingAudio system, interior Plastic,

Exterior It is a real beast, it has the looks of a male, a pur SUV without doubts.

Interior (Features, Space & Comfort) Space is good, comfortable to drive specially long journeys, the plastic looks much better than M&M vehicles, greatly improved compared to Safari.

Engine Performance, Fuel Economy and Gearbox Great power beyond my imagination, very silent engine churning lot of power,fuel economy is much better on highways, was giving me around 16kmpl. The gear change was little hard till 500km run but later became very smooth.

Ride Quality & Handling Excellent ride quality without a pinch of doubt, handling is much better than M&m SUV's & very much improved compared to old safari

Final Words It is a real beast to looks, power & comfort. Excellent handling, suspensions much improved compared to M&M vehicles & old safari. I can definitely say that driving this beast feels me at the top of the World

Areas of improvement Driver Information technolgy, making the steering little lighter.

comfort of driving, space, ground clearance, powerheavy steering , absence of DIT

Exterior

 Bad

Interior (Features, Space & Comfort)

 Ok

Engine Performance, Fuel Economy and Gearbox

 Poor, very poor I have a Safari Storme and it has stopped twice in between of road for overheating, both the times it was shown in the service centre but i am not very hopeful. If it would have been honda or other good company it might have replaced the car but i tell u TATA is just not open to resolve the problem of customers, we also have a honda city in which once there was problem during warranty, person from workshop came and changed the entire set within some hours of complaint. Whereas TATA at my cost is doing the R&D as in the first instance of overheating a trail of 40 kms was taken to check the problem, thereafter, i drove for 4000 kms again the car stopped for overheating my god.

Ride Quality & Handling

 Bad bad bad

Final Words

 In my opinion there are better car in this price range which atlest gives the guarantee of engine

Areas of improvement  

 overall car engine specially overheating, action should be taken immediately

 

waste of moneyengine overheating

Exterior Looks very muscular & attractive. The vehicle of this rance should be offered with atlist rare camera with all varient.

Interior (Features, Space & Comfort) Good comfort & very good thai support for a person of 6'.2" hight too. Rare sets are not comfortable, basically it is a 5 seater car. if it is a five mamber ride  you will really enjoy it i long drives. This car is mint for long drives basically.

Engine Performance, Fuel Economy and Gearbox Good Engine, fule economy is around 13-14 KM,Gare box is also quite smooth to handle. at a  speed of 130 also you will have a sence of control over the car.

Ride Quality & Handling Ride quality is very good.

Final Words GOOD CAR TO BUY IN THIS RANGE, IT IS A CAR FOR THE REAL CAR LOVERS.

Areas of improvement Compony should work on the rare seat comfort, basically it is a chile or luggage compartment.

Every thingRare seat comfort

Tata safari storme engine works well but it’s not for off road it’s has sensors problems frequently heating problem occurs Ac not high standard Tata service center’s employee are not professionals..

1. best suspension & shockers we dont need to slow speed. 2 1st and 2nd row seats are very very comfortable but 3rd row seats are not for long tour. but too much space for bag and luggage. 3 city driving is little bit hectic bcoz of hard clutch but out of city driving this car is awsome. 1 more thing i like that is its every product quality is very strong which is not in another car as i know. AC is not like innova XUV 500 fortuner (18:20 ka diff h buss) 18 for storme 20 for other cars. hard clutch like old safari rest steering gear are smooth then old safari. every service takes 8 to 10 thousand. 55000 i hv drivenExcellent suspension & shockerhard clutch like old safari