Horrible service experience !

I bought a Honda City (MH 12 KE 2206) from Crystal Honda Viman Nagar Pune in Aug'13. Extremely poor service experience. all 3 times.

1. I was clearly told that I'll have car pick up and drop facility for the service. At the time of my 1st. service, I was asked to bring the car for service myself (the garage is some 30-40 km. from my place), wait for it to be serviced and then bring it back. I was provided a car pick up only upon escalating (the driver suddenly became available).

In another instance, where a friend of mine had bought a Honda City, he actually chose to physically go to the service centre, as he was not sure if they are actually servicing the car at all !

2. During the 2nd. service, a Balaji idol I'd placed in the car, vanished. Its been 4 months now and the issue has not been resolved. I've got calls from different 'key account managers' at different times.

3. I did not get any call for the 3rd. service at the 6th. month. If this is how it is going to be, God save Honda!