POOR & UNSKILLED AFTER SALES SERVICE

Hi,
I am a Sad owner of BMW 320d 2012 ( new shape ) and owning a BMW has only filled my life with Sorrow, misery & sadness. In last 02 months I have taken my car to Bird Auto 07 times due to an irritating sound from front suspension over pot holes & even on slightly rough roads.   After repeated checks & road tests by your so called expert mechanics the workshop guys are not able to rectify the problem because they cannot diagnose the problem properly. Either they lack training from BMW or they are those cheap unskilled road side mechanics that BMW has hired for Saving costs. Unfortunately they are not able to rectify the same even after changing a few nuts, bolts/Parts. Your after sales service has even become worst & has hit rock bottom now as basic parts also are not available  at your dealers for which we have to wait for weeks & after replacing the so called parts the problem is still not rectified. I have gone through enough of Mental trauma, Stress & Harrasment caused by the unprofessional behaviour of BMW & your dealer. There is no Joy anymore in owning a BMW infect i am only facing Mental Trauma , Stress, harrasment & Depression after becoming a BMW owner. All above is thanks to BMW & your wonderful dealers & pathetic after sales service.

Warm Regards

Umang Saxena.