Best experience on the road, worst experience in the Service Centre.

1. Buying Experience: It was decent, the sales guy was pretty okay, shoddy in handling paperwork. Bought from VW Downtown, Prabhadevi. 2. Riding Experience: I have been using this car since September 2015. It's the best in the hatchback segment. The drive quality is way better than the Hyundai Creta that I own. The engine and the gearbox are absolutely fantastic. It's an absolute beast and the primary reason I love this car. Lives up to the GT Tag. German Engineering at it's best. 3. Looks & Features: It has all the standard, necessary features. The windows in the rear seats open only 3/4th. That's due to the structure of the car. Exterior looks are great. 4. Servicing & Maintainance: German cars are slightly on the expensive side to maintain. VW's after sales service is atrocious and absolutely horrible. The service managers are cheats and they are there to swindle you. The quality of service is very bad. I would refrain from buying a VW Group car in the future because of their dreadful customer service. Buy it if you want a truly fantastic driving experience, but it comes with it's downsides( high cost and bad after sales).