Map Issue in Innova Crysta

Our vehicle TN66 W XXXX Innova Crystal is 2.8Z version which is a top end model is about less than an year old and has just gone for 2nd service. Surprisingly the dealer had removed and given the memory card. Saying it has the map software and had to be again put back after the service. Surprisingly the card failed to activate the navigation map and the dealer was saying that it was sensitive and had to be handled carefully. They said it will cost about 9000 rupees to change the sd card to make the map work. We are not happy with the way Toyota handles such simple things so badly. That too in a premium model car. Which is well within the warranty. And we do not understand how the licensing of the map software works. And why should we be fleezed for 9000 rupees to make this work. We seriously are now concerned on the way how Toyota has handled the other elements of the car. That too for a premium car like 2.8Z model of Innova Crysta.