Awesome Car but Hyundai Motor Plaza(HMP), Lower Parel, Mumbai sucks

 

Exterior Awesome, Best looking car in the segment, Class leading.

Interior (Features, Space & Comfort) Stacked with bells & whistles, Again class leading.

Engine Performance, Fuel Economy and Gearbox Smooth drive. Fuel economy way lower - Am getting 11.5km/l in 1.6 CRDI Diesel with AC on.Way lower than claimed and also lower than the mileage achieved in Vento or SX4.

Ride Quality & Handling Smooth ride though a bit bouncy at times due to the soft suspension, Some amount of body roll in case of handling especially during tight corners.

Final Words Good buy but beware of Hyundai Motor Plaza(HMP), Lower Parel, Mumbai. They are absolutely unprofessional and suck on the customer service front. I was promised delivery on 30th Sep but finally delivery happened on 7th Oct. And the manager Santosh Kumar is the epitome of unprofessionalism and believes in making customers beg. Inspite of me requesting him for delivery on the committed date, he refused and even had the gall to tell me, "Escalate it to whomever you want. I dont care." I was told that this is a company owned outlet. God help customers if this is the attitude and concept of service in a company owned outlet.

Areas of improvement Customer service sucks. If they dont improve on it, what's the point of having a great product. Hope other dealers besides Hyundai Motor Plaza are better.

The exterior design elements and interiors, The finishing, The driving experienceFuel economy lower than expectations, Ride a little bouncy, Pathetic customer service by HMP