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    Rear Windshield Broke On It's Own

    11 years ago | Shashi Wazir

    User Review on Volkswagen Vento [2012-2014] IPL Edition

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    3.0

    Performance

    2.0

    Fuel Economy

    3.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior Generally Good...Right Wiper Arm cannot be lifted to clean windshield.

    Interior (Features, Space & Comfort) Good.

    Engine Performance, Fuel Economy and Gearbox Eventhough Petrol but sounds like a diesel engine when started. Initially slow to respond.

    Ride Quality & Handling Good.

    Final Words Would like to caution existing /new buyers about a particular problem faced by me on 19/4/2013. Had parked(open) my car in front of our unit in our Industrial Estate at Cottongreen, Mumbai at about 1130 hrs. At the end of the day at about 1830 hrs when I was leaving for home I opened the rear door, placed my briefcase on the rear seat & shut the rear door, I found that the rear windshield just shattered. There was no question of any stone or any other object impacting on the windshield. Have lodged a warranty claim from Volkswagen because we feel that the glass was flawed & it shattered due to expansion during the day & contraction when I opened the rear car door. 

    Shaman Motors(service dealers) sent 2 technicians to the site on 20/4 at 1540 hrs. Where they took pics & examined the car. Then I was told to get the car to the service centre to check the Electrical System. I have deposited the car at the service centre today 22/4/13 at 1130 hrs. They have informed that it will take 4 - 5 days to get the car examined by experts & only if they find some electrical fault will they renew the glass under warranty. Any ways checked for availability of rear windshield & they informed me that it was not in stock & would take atleast 5 days to procure.

    Areas of improvement To be customer friendly, improve spare parts inventory.

    Good Driveability, German Engineering (until now)Clueless Sales Dealers, Non Availability of parts(rear windshield not available for 5 days)
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