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    An excellent car with horrible after sales service

    9 years ago | R. Radhakrishnan

    User Review on Skoda Yeti [2010-2014]

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    5.0

    Performance

    4.0

    Fuel Economy

    5.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior

     Exterior styling is good especially from front. From rear it looks boxy. Could have been little more Aerodynamically shaped.

    Interior (Features, Space & Comfort)

     Interior fit and finish is excellent and is at par with luxury SUVs like X1. Value for money. Even Fortuner, Captiva canot be compared. Does not feel tired even after driving long distances. Only discomfort is that the boot space could have been little more. I am not able to carry more than two big bags on a long vacation.

    Engine Performance, Fuel Economy and Gearbox

     Very good pick-up. Smooth riding but a little stiff on turnings. Fuel is better than expectations when pick up is considered.

    Ride Quality & Handling

     Very safe riding and the vehicle sticks to the road at higher speeds. Very comfotable  on bad Kerala roads.

    Final Words

     A very good SUV with sedan like comforts. But the pleasure of the ownership will subside when you start dealing with Skoda service center even for minor service issues. For me it was a minmum of four days even for a routine check-up. I don't know whether the service center has to be blamed for this or not, because they always blame Skoda for shortage of spares in their inventory. It is true that most of the time the vehicle has to be detained by the service center for want of service spares. In my case I own this vehicle since March 2012 (30 months) and the vehicle was with service center for almost 03 months in total (10% of time of my ownership).If you are owner of single car and if that one is a Skoda, then you had it for sure. I don't understand why Skoda cannot improve their service attittudes. A nicely engineered product is spoiled by horrible after sales service. I will never recommend a Skoda for any of my friends or relatives.... for "enemeys", defenitely I can give a thought.

    Areas of improvement  

     Aerodynamics in shape, Boot space and above all the attittude in afetr sales service giving some thought to customer needs... for God's sake

     

    Style, Powerful engine with good fuel economy, stable on road.More boot space
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