Maruti Suzuki Ciaz [2014-2017] User Reviews

Maruti Suzuki has done a great job by bringing a product which will help them establish in the segment where it was struggling earlier. I own ZXI (O) a value for money, loaded with lots of features. Maruti Suzuki had done an excellent job when it comes to fuel efficiency, comfort, space, etc. BUT, when it comes to power, it is not upto the mark. A big disappointment when you push that accelerator and your reaction is 'What the ****'? obviously negative. I had a Swift diesel earlier which was so much of fun and it use to touch 150 smooooothly. It was so much fun just watching your rear view mirror and see the car behind just vanish. However, my comparing these two cars may not be a point of discussion, because Swift in that segement or infact if you consider the next segment is the best car available (a total fun drive)

I am just waiting for 10000 kms to get completed and will see post that 3rd service if there is any difference

Overall a nice car but not for those who would like to just race it.....

Fuel Economy, Style, Comfort, Huge boot spaceEngine power (Needs Improvement)

Exterior It does make heads turn!! I can see people looking at car at red lights. Bikers trying to read model and looking at car from all angles. Even at petrol station( Mine was among the firsts in Bangalore), the attendants gathered around to see the car

Interior (Features, Space & Comfort) Excellent space. Good entertainment system with speakers 

Engine Performance, Fuel Economy and Gearbox Fuel Economy is good. 14.3Km/L with AC.  Need to floor the pedal to floor in highway, but excellent for city driving.

Ride Quality & Handling Good ride quality.

Final Words Overall a very satisfied customer. I was advised by my friend to not to buy suzuki, as I my previous cars were also from Maruti(800 and swift). But after test driving various cars like Renault scala, Hyundai verna, skoda rapid, Nissan sunny, Volkswagen Vento and honda city, I found Ciaz better than others in all aspects.

Areas of improvement The key could have been better.

Space,Good Fuel economyOvertaking in highway needs high RPMs

Exterior I purchased ZXi model. Its completely keyless operative. Back portion is like new Honda City. Fornt part is line SX4. Overall good look from ouside. It come with full loaded.... reverse parking sensers, camera etc.

Interior (Features, Space & Comfort) Interior is fabulous. Complete luxurious feeling. Ample leg room for front and rear passengers. Interior features are wonderful. Blue-tooth works fine, easily talk over phone without disturbance. Good music system (radio, CD drive, usb and aux) with six speakers. Enough number of pockets for bottles, wallet and

Engine Performance, Fuel Economy and Gearbox 1.4 L, K- series engine is quite smooth and delivers linear power. Never felt under power. I completed first 1000 kms in 3 days only. I got fuel economy with AC on, around 19.2 kms/lit on highways. Gear shifting is smooth except some times reverse gear gives little problem.

Ride Quality & Handling I enjoyed the driving with my CIAZ. Parking sensors and camera work absolutely fine (To take reverse in congested space is become easy). Steering mounted controls make job more easy to operate phone or music system.

Final Words Maruti- Sai Service at Goa is fantastic. They gave delivery of car within 20 days after the booking. After-sales service is also good. Maruti CIAZ fulfills need of Indian customers. Finally it is value for money.

Areas of improvement Reverse gear gives little problem and can be rectified.

Spacious, good fuel economy and many more………..some times reverse gear gives little problem.

Exterior The exterior styling is conservative when compared to a Vierna. The rear looks very similar to the City. Overall i find the car pleasing to look at.

Interior (Features, Space & Comfort) Checks all the right boxes but one. I wanted the navigation system but i didn't want to pay extra for the rims and seat covers. I decided to wait it out for the time being hoping that MS will give the option of replacing the head unit at a later time.

The space here is best in class. Back support and comfort leave nothing more to be desired. Some people say that the City has better under thigh support but it didn't seem to make a difference to me. 

Engine Performance, Fuel Economy and Gearbox The engine seems eager, to my surprise. My car is just 3 days old and i am being very gentle with it. I have decided to drive within the 2k RPM limit. The car drives at 80 KMPH at 2K RPM.

The 3rd gear is all purpose. Pulls from low speeds and can manage without too many gear shifts. OEM has done a great job with the gear ratios.

Fuel economy on the indicator is on the upswing. It's currently at 13 kmpl in the city with AC on 100% of the time. It is getting even better!

Ride Quality & Handling Ride quality is excellent. Very happy with the suspension and GC. The car handles very well. The only draw back i feel is that the steering is not lively enough. It is not eager to return to position after a turn or U-turn.

Final Words The car brings a smile to my face. It drive is no longer as stressful even in b2b traffic. 

Areas of improvement Steering feedback.

Accessories: Voice and navigation unit should be available. Colour options in the bumper and door protectors.

Suspension, Space, Fuel EconomyEngine, Steering Feedback

Exterior The exteriors are lovely and the overal looks add to the large size of the car. The ORVMs  could have been a little bigger though. 

Interior (Features, Space & Comfort) The interiors feel plush and as though you are sitting in a niche car worth 20 lakhs. the leather upholstery, the armrest and lot of cubbyholes add to the comfort. A rear sun screen prevents your neck from burning on hot days, and the auto AC does really well. A sunglass holder is also provided. And the entertainment system is very nice. Space is ample on both rows. With the drivers seat pushed fully back, and a 6 foot 1 inch person like me at the rear, I still have loads of leg space. Tou have to see it to believe it. The reading lamps brighten the car very well.

Engine Performance, Fuel Economy and Gearbox The engine struggles to pick up power whe in traffic jams and normal city traffic. But RPM above 2000, the turbo's punch gives the car a very zesty feel and a good speed. The gearbox, despite a diesel engine, is as smooth as never before. Fuel economy gives me a staggering 24 kmpl on the highway and 19 - 20 on city roads !!! The gearshifts need less effort to switch which is an added advantage due to the cars size.

Ride Quality & Handling The ride quality of the car is outstanding. There is absolute silence inside the cabin, even with a diesel motor. Handling is the best. Even at speeds of about 120 - 140, the car feels safe and quiet, giving you a feel of confidence while driving. The suspension is soft as that of a limo. Any pothole, and you need not worry about a thud, speed bumps and indian roads are never a scare, thanks to my Ciaz. Braking is also the best. With the prompt ABS.

Final Words The best car, best buy.

Areas of improvement Performance at low speeds.

Mileage, build quality, comfort and space, price.Engine a bit dull at low speeds (less than 30 kmph).

I have purchased the Car in October 2014....happy with the car but disappointed with service from Magic Auto, Mayapur, New Delhi

 

Service experience from Magic Auto, Mayapuri, New Delhi is extremely bad. Maruti Suzuki India Limited (MSIL) uses Net Promoter Score (NPS) as measurement of customer satisfaction. Magic Auto tries to lure customer with freebies to buy the good feedback (NPS). In short, they buy the feedback.

My experience with Mayapuri service centre (Magic Auto)

1. Customer finds big posters with phone number of Service Head to reach out in case of any complaint. But Service Head keeps his office cell phone in switched off mode. He is not even respond to emails if you send at the email ID given on the poster. Raising the concerns to MD also doesn't work.

2. Post service cleaning and polishing is done by people wearing leather jackets, the zip can cause scratches

3.Incomplete job done...I have asked to clean all doors from inside. None of the doors were cleaned at the time of delivery. They assured to get this task completed while I do billing. But then cleaned only two of them.

4. No transparency. No mechanism to ensure if Tyre rotation was done or not. Adviser assured me to put some identification marks but then did't do it.     

5. Magic Auto service representative will insist to come to you home to help you fill the online feedback form from Maruti Suzuki and they will offer a free gift. Actually they will come to get 10 ratings out 10. MSIL takes this feedback seriously for the dealers but dealers has found this way to get the good feedback 

 

 

Good fuel economyPower

Exterior

a practical design with smooth curves and best when viewed from side and back .

 

Interior (Features, Space & Comfort) superb airy cabin , good plastic quality , loads of features , feels fresh when you get inside the car . rear seat is way comfortable.

 

Engine Performance, Fuel Economy and Gearbox

 surprised ! i drive the diesel engine , never felt it is just 1.3 lt engine , a little power lag below 1500 rpm rest it is good . the engine is very refined . the mileage is around 19-20 in city traffic . the clutch is very smooth and so is the gear box . low gear ratios force you to change gears at early speeds .

Ride Quality & Handling

 very refined , no vibrations , exellent insulation . you cannot hear the engine noise whlie driving . suspensions are good . handling is superb , you'll never loose confidence .

Final Words : a superb ,luxury , value for money package , hence , best in its segment .

 

Areas of improvement  

 steering wheel could be made a bit lighter and speed : gear ratio can be increased .

 

comfort and spacing , smooth gear shifts , mileage and stabilitypower lag below 1500 rpm , but only below 1500..

Exterior Exterior is fantastic,what you are going to pay to honda or hyundai.Maruti is giving you the same thing at a very less price because its Indian manufactured.

Interior (Features, Space & Comfort) Climate control ac, power windows ABS and all the features are available at a economy, if u purchase a few interior accesories it makes a comfort saloon and its perfect for day to day utilisation and attracts who so ever takes a ride.

Engine Performance, Fuel Economy and Gearbox Engine in petrol version is powerfull enough even if u drive in a hilly terrian, I've not driven diesel variant. Milege is good and overall maintenance cost is low as compared to manufacturers like skoda or honda where u pay ample amount at workshops

Ride Quality & Handling Handling with 16 inch alloys is superb and ride quality can very well be felt wen u dont feel any noise or jerks even or rough roads.  

Final Words Overall I would say if u spend too much money on other manufacturers then you will get features which maruti is offering a lower price with quality as good as any other car in market.Moreover you never know even german volkswagen is prooved to be a big cheater. Atleast u can trust maruti which is almost in india for 30 years.

Areas of improvement Engine power may be enhanced.

Value for money,comfort,availability of spares,overall maintenance cost is lowengine power may b enhanced

Why pay unnecessary amount for city or Verna? When Ciaz is there in market.

Exterior Look fantastic (specially red colour).

Interior (Features, Space & Comfort) Fantastic touch panel, lot of space, it is very comfortable.

Engine Performance, Fuel Economy and Gearbox One word is perfect.

Ride Quality & Handling The best in the price range.

Final Words Best as compared to any other car in this price range. It's more than worth buying the Ciaz. Cost of maintainecne is way too less. You could not better deal than Ciaz. My experience has been more than fantastic with Ciaz. I will recommend you to go for Ciaz.

Car absorbs bumps so smoothly. Far more better than verna and city.

Final Words Best as compared to any other car in this price range. It's more than worth buying the Ciaz. Cost of maintainecne is way too less. You could not better deal than Ciaz. My experience has been more than fantastic with Ciaz. I will recommend you to go for Ciaz.

Stylish. comfortable, good fuel economyNone