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    Bad service back up from Hyundai.

    7 years ago | K.Kiran Kumar.

    User Review on Hyundai Creta [2015-2017] 1.6 SX (O)

    Detail Review:
    Rating parameters
    (out of 5)

    3.0

    Exterior

    3.0

    Comfort

    1.0

    Performance

    3.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior The painting on car very poor quality, not thick enough like other high end cars. 

    Interior (Features, Space & Comfort) Very good.

    Engine Performance, Fuel Economy and Gearbox Surprisingly very poor quality, harldy done 15,000 km's and the clutch is gone, the belt is splitting in to peices, quality of parts very BAD.

    Ride Quality & Handling Driving comfort is good, surely not tough enough as they advertise.

    Final Words The service back up is very poor, they seem to be interested only in making money even on so called free service and says though the vehicle is under warrenty and says the ware & Tire is not their responsibilty, the ware & tire should be after approx 30 to 40,000 km's, not for 10,000 km's. The quality is so poor that the vehicle needs repalcement of parts soon. looks like going to be an expensive affair to maintain on the long run!!.

    Areas of improvement The Authorised service centers should be properly advised and guided as to more than the charges and collecting money on every oppurtunity, they should be given proper training in servicing the car to the best of manner, my car high end Diesel paid almost 17.8 lakhs and the first service they gave me a bill for paiting the Chasis and painting of the door's saying protection from rain water and corotion, they should have done this while selling than charging on the first free service, second free service, we complained of some light sound coming while applying the clutch and changing gears, they were very ignorant and took the car twice and they failed to locate or identify the problem, in the bargain operation of clutch become hard and finally by 15,000 sent the car for 3rd free service and they found that some bolt worn out and needede an replacement, for which the entire assembly need a replacement, and in the begining they said it is a manufacturing defect and they will do the replacement at free of cost, after giving the vehicle for service at KUN- HYUNDAI Ambattur, Chennai. they called and said it will cost around 8,500 for replacement of the clutch, upon demanding that how a high end car just by running 15,000 km's and three services done and the clutch could spoil, they have no answer, the solution they finally gave is pay half the p0rice and take the car. the wiper blades are poor quality and the metal was projecting out, Upon showing that, they replaced the wiper blades, the QUALITY CHECK at the service center is very poor, that too in the rainy season they should have common sense.

    On the whole my experiance at Kun-Hyundai, Ambattur, Chennai is very bad, and they worst is the way they fall on you to fill the Rating form for such poor service back up.

    Comfortable to drive and smooth.Bad to charge saying free service
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