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    Honda 2008 VMT - Quality issues and poor response from Honda India

    13 years ago | Sunil

    User Review on Honda City [2011-2014] 1.5 V MT

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    1.0

    Performance

    3.0

    Fuel Economy

    1.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

     

    Exterior I had issues with hesd lamps, moisture forms every day. Honda gave answers that this is normal behaviour etc whichh was not convincing. Still under discussion. My 4 monhs of owning a Honda was horrible with numerous service center visits with this issue. Resonse to their own mistakes is poor.

     

    Interior (Features, Space & Comfort) Good.

     

    Engine Performance, Fuel Economy and Gearbox Good.

     

    Ride Quality & Handling Good.

     

    Final Words Quality and response when quality issues occur needs to be the focus. They have been used to monopoly, and that attitude is evident in the way Honda responds to their own quality issues. My expectsations 4 months back when I procured the car was high, but very dissapointed.

     

    Areas of improvement Need to improve on quality. My head lamp cluster has moisture formed daily with no solution yet from dealer or Honda. I found that when we face an issue, Honda is a faceless organization, with no one giving convincing answers. Took the car 4 months back, had to follow up on the head lamp issue several times, with no solution yet. Very bad experience with numerous visits to the dealer.

     

    LooksVery poor quality, poor dealer response, poor accountability from Honda while responding to quality
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