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    Car s good, after sale is pathetic

    12 years ago | Rajesh Acharya

    User Review on Ford Fiesta Classic [2011-2012] LXi 1.4 TDCi

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    4.0

    Performance

    4.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Haven't driven it
    BEWARE FORD BUYERS! 
    Don’t get trapped into any offers where they promise to deliver a gift post the delivery of car... 
    I am one of such customers who booked a FORD FIESTA classic on 4th-Dec because 
    they were running December Dhamaal offer. As per the terms of offer, gift (Blackberry) should have been delivered within one month from the delivery of car. My car was delivered on 22-Dec-11 and even after 3 months FORD has no information on when the gift will reach me. After numerous follo w-ups the answer I have been getting is that it will be delivered soon. 
    They are not bothered even if you tell them that you would go to consumer court or would start sharing nega tive reviews on the services of Ford India. 
    Even the dealer, MPL FORD carries similar attitude. They simply pass the buck on to FORD INIDA saying it is to be delivered by them. 
    Something which is upsetting me is, before the sale of car MPL Ford representatives used to call me 3 times a day. But after sale, it is me who is calling them and the standard answer I would get from them is – “Sorry, it’s not in our control “ 
    SO, Buyers, please consider buying a car only if you are satisfied with the offers / price you would get immediately and not after the sale.
    Rajesh Acharya.
    Car is goodFord as a company is not customer centric. Pathetic after sale services
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