Manish Desai

Exterior Ok.

Interior (Features, Space & Comfort) Lot of squeaky sound internally, possible the internal fittings are not designed properly.

Engine Performance, Fuel Economy and Gearbox Clutch and gear problems. Clutch plate had to replaced after 3500 kms, but the problem is still persisting and I have to haggle with Ford India to attend to the vehicle.  Absolutely poor customer service. There are issues around their dealer SC Ford Goregaon and no action taken by Ford India.

Final Words Beware! Think twice before buying Ford India vehicle. Don't expect any service from Ford India. Very few dealers in Mumbai and in last three months, I have to send my vehicle to workshop for clutch/gear problems at least 3 times and the problem remains unresolved. I must have spent over Rs 4000 only for sending the vehicle to workshop.

Areas of improvement Customer service and quality of parts. Will Ford Company treat a customer in US in the same manner as in India?

Cannot say as there more problemsPoor After Sales Service, Clutch and Gear problems, flimsy material used. Service Standards Poor,