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    They forget you after selling the car.

    11 years ago | Paulson

    User Review on Chevrolet Beat [2009-2011] LS Diesel

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    3.0

    Comfort

    4.0

    Performance

    5.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior Good exterior, nothing to complain. Out of the ordinary and stylish especially when we see that this is the closest replica of the cars in transformers movie.

    Interior (Features, Space & Comfort) Very good ergonomics and comfort in the front seats. The rear seats and leg room is not that great. The boot space also is very minimal but cannot really compain as i did have other cars which i never bothered to check out so much in detail.

    Engine Performance, Fuel Economy and Gearbox Engine is peppy against what it looks on paper. very good fuel economy, under sane driving i do sometimes get the fuel economy that the company claims.

    Ride Quality & Handling Smooth and stable at high speeds. little body roll due to tall boy design but the car is wider than many other cars to compensate that.

    Final Words I really love the car but i HATE chevrolet india and their service network. I shall never buy a chevrolet just for this reason unless they intent to change their business strategy. Not sure if they have the same strategy in their home land US.

    1. You cannot find simple spare parts for this car. 

    2. The chevrolet authorized sales and service center denies to sell you spare parts unless you "admit" your car there. A small nut for the battery terminal which would normally cost Rs. 5-10 couldn't be provided to me due to this. My car is at home unable to crank as battery terminal is not tight due to this nut missing. Chevrolet said it is out of stock, even if there was stock they will not sell it as they do not do counter sales of spares, and the best part is that the cost of that small 5 rupee nut at chevrolet is Rs. 900 + .. yes i'm not kidding... i should have recorded that conversation with the spares guy at kropex chevrolet, hosur road, bangalore. Once i bought the oil filter for my car by creating a job card and paying the labor cost as well due this idiotic rule for their own part and service monopoly. That wierd nut could not be found in any other hard ware or auto store due to it's non standard design.

    3. The service center crew are just a bunch of chaps who are not dedicated and frustrated with the amount of work they get. highly understaffed. The mechanic or the supervisor does not know what grade engine oil goes in to my car. I eventually saw the guys at trident chevrolet, kalyan nagar, bangalore topping up petrol engine oil in my diesel car, which i later got changed along with oil filter. No quantity checked. just fill as they like. On another occasion, the car was 2 days after service and the engine oil was near empty with the engine oil light blinking... now just imagine how much work is done when you leave the car with them for the entire day.

    4. You have to book your service almost 3 weeks in advance to service your vehicle and they don't give you spares, not even consumables like air/oil/fuel filters so that you can service it yourself or elsewhere.

    5. Inspite of booking your slot, it still takes a day for them to just wash the car and give it to you as i felt that they have done nothing to the car apart from washing. all complaints reported still existed after service and it was very frustrating to get back to them and waste another day.

    6. They do not value your time. once i spent 2 days with them trying to figure out a noise which was happening while steering to left. They pulled apart a lot of things like the entire suspension assembly, battery etc; I gave up and fixed it myself later when i found that it was just a plastic piece touching a moving part.

    7. The only dedication from the service center is to put their authorized service center sticker and the next service date. From my experience no work done. 

    8. There is a so called quick service scheme but whenever i ask for it, they say there is nothing close to that expect for the banners put up all around them!

    Areas of improvement They can try not to forget the customer after sale.

    Fuel economy, engine response, ergonomicsAfter sales, spare parts
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