Volkswagen Vento [2014-2015] User Reviews

I am an unlucky owner of Volkswagon Vento disel version.I am using it since last 2.5yrs.It was fine since 2 years .The car has coverd only 25,000km.All on a sudden vehicle started jerking.On contacting VW workshop came to kno tat the FEUL INJECTOR is to be replaced due to dust in the diesel .It cost around 80,000 to 95,000. All the cars use same disel and why does this complaint happen only for vento.I have found a couple of complaints regarding same fuelinjector problem online.KIndly dont purchase this car and land up in trouble.This problem usually happens only after the guarenty period.VW is chosen for its German technology.Maruty alto is far better than this.Pls dont buy this car.Its my humble request.Its the worst car i have ever used.There is no free services.each servise cost around 15,000.

Good fuel economyFuel injector issue is comon for all costomers.

The most worst car of all times. lot of isssues with fuel injectors. company always blames on deisel and not replcing fuel injecors for free of cost. first two years everyone will be happy customers of vento.. after that everyone will face issues with fuel injecotrs. pls dont buy this car. I am writing with my self experience... volkswagen not cares about coustomer after selling products. service people are ridiculous all over... if you want to feeel the heat of volkswagen cars. Buy them and enjoy the heat.

Fuel injectors cost you 95000 and the Engine mount in the car is very delicate that costs you 5000, brake pads will lost for only two years this costs you 10000 rupees... so in two years of time you should invest other 2 lakhs on vento. This may not happen to all customers.. but surely many of vento owners are facing these issues in car.

Pls think before you buy this car. Tank you.

build qualitywaste of money

Exterior

 Good

Interior (Features, Space & Comfort)

 Good

Engine Performance, Fuel Economy and Gearbox

 Excellent

Ride Quality & Handling

 Excellent

Final Words

 Written below

Areas of improvement  

 

I will give 100% YES for driving VW Vento but at the same time all the luxury that you have for the whole ride quality may be dissapeared if your car meet a small accident because

1. Service center keep your car for at least 2 weeks. (It happened twice with me. Once for break shoe of one tyre they kept my car for 3 weeks. And recently they kept my car for 2 weeks for flap motor.) PPS Motors, HYDERABAD

2. Second very important thing is every part is very very costly (In my case a small engine hose pipe costed 5000 INR which for Maruthi would cost you 600 INR.).

3. You have no choice than a Authorized dealer as VW parts are not available in open market.

4. Dealers make money mostly out of servie and parts only. In my case it happened twice

            A) In one of the general servicing they change the Engine Hose Pipe and informed me while car delivery saying that Oil leak happen if they dont change. I park my car on a concrete surface all teh time and never see a drop of oil leak.

            B) I met with accident recently and the service center gave initial quote for 40,000 INR and final bill came upto 82,000 INR.

 

No doubt, after 3 years also my car give me a flawless ride quality but i do not want to buy another VW car unless VW enter into open market and increase the dealers to cut down monopoly culture.

 

Many Thanks

Venkat

 

 

 

 

 

 

Very good in all aspects but the after sales serviceAfter sales service is pathetic

Exterior EXTERIOR CAN GET LITTLE MORE FLUDIC AS VERNA, AS PER THE SAME SEGMENT COMPETITOR.

Interior (Features, Space & Comfort) INTERIOR IS NOT LIKE HEAVY OR GORGEOUS LIKE OTHER KOREAN CAR MAKERS, BUT IT'S ENOUGH.

Engine Performance, Fuel Economy and Gearbox LITTLE NOISY ENGINE, AS THE ENGINE IS TDI. bUT BECAUSE OF TDI ENGINE THE MILEAGE IS GETING SO HIGH. I AM JUST BOUGHT IT 2 DAYS AGO, TILL THE DATE DROVE 385 KM BTW 150 KM INTO THE CITY AND REST ON THE HIGH WAY, GETTING 19.2 KM/ L IN DIESEL AUTOMATIC (THE NEW DSG TRANSMISSION) I AM REALLY VERY HAPPY BY GETTING LIKE THIS MILEAGE FROM AN AUTOMATIC TRANSMISSION CAR. MY FACTHER I ALSO USING VERNA DIESEL AUTOMATIC FROM 2012, MAX MILEAGE WE GOT 12 KM/ L.

Ride Quality & Handling NICE.

Final Words I STARTED TO LIKE THIS CAR. BEFORE BUYING IT I DID READ SO MANY NEGETIVE REVIEW ABOUT THE SERVICE OF VW. DON'T KNOW WHAT WILL HAPPEN IN FUTURE, BUT STILL NOW I AM HAPPY.

Areas of improvement EXTERIOR AND INTERIOR NOISE.

Mileage, space, soft handling, very smooth steering, music system, ground clearanceInterior is little bit noisy

Exterior Looks for blue and grey are simply awesome.

Interior (Features, Space & Comfort) Leather seats are of very high quality, very uncomfortable left leg position for the driver, always touches the dash, driver seat and steering wheel position bound to give neck and back pain by 2000kms of driving, back middle seat is useless due to high bump on the floor. Doors are heavy for safety reasons but take massive efforts to open compared to other cars.

Engine Performance, Fuel Economy and Gearbox If you need to feel the power within city limits or on the highway, this is the engine, zero turbo lag, superb responsive engine, fuel efficient and super smooth gear shifts, Engine drinks the engine oil, asks for top up every 6000kms. Very loud noisy engine, without putting on the music , the noise levels are similar to sleeper class compartment in Indian trains. Turbo charger noise is also audible inside the cabin, perfect high performance engine without the smoothness.

Ride Quality & Handling Driver would develop body pains due to the uncomfortable seating positions, clutch pedal is very hard compared Honda/Toyota, hand brake is not easily accessible due to the design of the arm rest, car is very stable while driving both at high and low speeds, feels very safe inside, feet develops pain after driving for 2000 kms or after driving for 3 months or so due to uncomfortable positioning of the pedals.

Inside rearview mirror is useless because of its very small size, high boot position too adds to complete blockage of rearview, while reversing Inside Rearview mirror is completely useless.

Final Words Very high maintenance costs.

Wheel alloy costs 22,000 INR, cant ignore this, this happens very frequently due to the potholes on state highways. Spare wheel is NOT an alloy wheel. No free servcings from VW, each servcing costs a minimum of 9000 INR. Tiny dents on any of the body part costs 6500INR to remove.

Areas of improvement Barring engine performance everything else needs improvement.

Fuel economy city:14kmpl highway:20kmpl,reliable for long drivesBack seat middle one unsuable, effectively 4 seater car,extreme high maintenance costs n wear n tear

My Vento experience after driving 37000 Kilometers:

Exterior Exterior choices are quite individualistic. Some people may find Japanese and Korean cars better looking than European clean designs. For me, I like more of European clean designs rather than so many slashes and creases. For me important is substance than form.

Interior VW/Skoda always gave all usable features which are required in a car rather than over doze of features we do not even use. For example, you get CD/radio player, Bluetooth telephony, auto adjustable mirrors, climate control & air vents for back passengers. Apart from these you get speed sensing door lock and good seats all around. Ergonomically Maruti cars are worst, people do rate Honda/Hyundai good but their seats are so soft that you will experience back and shoulder pain once you use these car for long journeys/commute every day. I am using this car for more than 3 years now and believe me there is no experience of rattling sound, vibrations and other plastics issues which are very common in Maruti, Honda, Hyundai & others. Problem now a days is, people prefer more of form rather than substance.

Engine, performance & Handling This is once place where company like Maruti, Honda, Hyundai & others should take lesson from VW. Most of these companies sacrifices their engines, car performance and handling with over doze of features. I am using diesel engine and it is a gem of an engine. People who loves driving should drive this car to experience what a good car means. Nevertheless, it does not mean it gives lousy mileage. In town like Bangalore I am getting 13-14 with A/C on everyday commute from home-office-home. On highways I get mileage of 24-25kmpl (with A/C). Gearbox is sleek and very precise. Steering is light in city and weighs up very well when you gain speed. There is good feel from steering (at this price point, because you are not paying for supercar). No car can compete on engine, performance and handling at this price point, not even Honda.

Final Words I think VW is making good car and they should feel proud of their flagship car (for India market). Most of the bad remarks I have read for VW on the internet looks exaggerated and does not seem real (this is my opinion). It is more of internet bashing because most of the brands cannot compete with VW/Skoda. From service experience perspective, there is no issues in Bangalore. Service expense is also not high, I am paying on an average of 13K-14K for each year service. Yes, there are some odd repair required because of pathetic roads in Bangalore but the service is prompt and there is no exponential cost associated. If you look at service cost it is as comparable as Maruti or other Japanese/Korean cars whereas you get much better car compared to Japanese/Korean.

Areas of improvement VW should move out Apollo Alnac stock tyres and replace it with Bridgestone/Michelin. It doesn’t matter even if this increases little cost to new VW/Skoda owners. Believe me this will increase user experience a notch better. Yes, I agree there are other companies who are using Apollo tyres but believe me VW is an elite brand & you do not make cars for cattle class.

Good style (Style is an individual choice) Superb build quality (No car in this category can match tVW should move from Apollo tyres to Bridgestone/Michelin (even if increases some cost I think “REAL”

Exterior I like the sleek looks which played a role in me buying the car.

Engine Performance, Fuel Economy and Gearbox I just can't trust this car with reliability, its been to service centre too often. They claim you need servicing only at 15000 kms once, but it is for those who drive maybe 5000 km an year. For some one who really drives,  this car is a nightmare. Already had to claim warranty on AC, fuel filter and some packing issue in Engine i.e. within less than 2 years. Their staff says being a "new" entrant their ACs aren't still being manufactured to adjust and bear Indian "dusty" conditions.

In regular course too this car has been worst. Its disk break pads run out in less than 15000 kms and they blame the driver for it. It is my 3rd car and I never faced any such disgusting issue with any other car (Hyundai & Honda). No one listens to you in this company. Even if you hope to escalate an issue, its the same dealer who ends up calling you maybe with a free car wash offer. They rarely deliver your car in time as promised. Servicing cost is way too overboard. They charge you for even filling up your windshield water. The Engine noise has increased substantially in just 2 years from when I bought this car even with regular servicing.

There is nothing in this car for which you might say "Value for Money". It is all money and no value.

Ride Quality & Handling It is quite well at par with its competitors.

Final Words After weighing all pros & cons it is a big NOO for buying this car. It is simply "NOT WORTH IT".

Areas of improvement Many... dealership experience, need to reduce cost of servicing and parts heavily, make what you claim, buy ACs from someone who can make them to stand Indian conditions, there is no way a customer can reach company (through website, dealer escalations, anything). Even if someone calls for feedback, you never hear anything regarding that.

And what on earth can make somebody drive for 15000 kms after a service if "car breaks" don't last that distance. Just do something about it. I have driven too much to claim that there is something seriously wrong with this car.

Car is good to drive around, powerful, stable at high speeds. Good space & easy to reach controls.Too many problems, worst servicing staff & dealers, AC has chronic problem, v v high servicing cost

Exterior

 Ok

Interior (Features, Space & Comfort)

Ok. 

Engine Performance, Fuel Economy and Gearbox

1. Engine eats up ur rngine oil. need top up after 7000 km. It is not mentioned in the manual.

2. Suspension of the car is not durable in indian conditions. it needs overhauling after 30000 or 40000 km. Otherwise car will eat your tyres. Tyres life should be at least 50000 km . but my tyre worn out at 30000 km which servcie engineer told me that it is normal. tyre will cost you Rs. 20000. how many times u can get ur tyres overhauled. 

3. After sales service is pathatic. no pick/ drop service from agency and level of quality is bad. agency ppl will charge you for everything even for touching your car.

4.  At 38000 km, engine oil was leaking from engine head. Not seen such incident with any other make. what is quality of make ??

Overall pathetic experience after running car for 40000 km. 

regards,

Tarun

 

 

 

Ride Quality & Handling

 

Final Words

 Bad car in indian conditions. Duarability of engine, gearbox, suspension is low. extended warranty is must. Otherwise, car will make to weep.

Areas of improvement  

 

 

built up quality,some technical issue with engine design. car need top of engine oil after 7000 km.

Exterior

 Seems to be ok

Interior (Features, Space & Comfort)

 Beautiful lights , Space is good, A/C is not so effective

Engine Performance, Fuel Economy and Gearbox

 Here this car is at par, Gear shifting is smooth

Ride Quality & Handling

 Not comfortable, suspension is always an issue

Final Words

 Not worth purchasing

Areas of improvement  

 Service back up is not as perstandards, Even cars are delivered with manufacturing faults, SVC centre staff is not trained, Can't even rectify issues. Vague answers " we will send report to Germany " 

1. Exhaust fan flap motor is not working. replaced couple of times and SVC said its manufacturing fault. We will send report to Germany. It kept happening for 3 years and now when warranty is over, SVC wants to charge stating car is out of warranty.

2. Whenever you want to get the car checked, minimum days at SVC are 2-3.

3. Recently when i went to get some engine sound checked, we noticed coolant is less and requested them to top up, still answer came leave the car for two days " we will check "

4. You go for one problem, immediately two other problems are showed to you.

5. Even though i tried contacting Germany and India Top Management both Sales and SVC through Linkedin but no response. 

Actually problem is that in India customer awareness is not there and thats where companies take advantage. I have another car Toyota Altis and its fantastic, SVC center is prompt and even if you have not booked the car, its still attended and small faults are rectified immediately.

I fail to understand how Volkswagen want to run India Operation with Customer satisfaction.

Big Big mistake for purchasing this stupid car from a stupid company.

 

Interior lights, Body frameService, Technical problems specially