Question 1

What is 7 day moneyback guarantee?

CarWale abSure · Accepted Answer

7 Day Moneyback guarantee is a peace of mind proposition given to buyers who purchase CarWale abSure4S certified cars. Post vehicle delivery if you feel to return the car, you can do so within 7 days of the car delivery subject to conditions. You will get 100% money refund no questions asked.

Question 2

Is 7 day moneyback guarantee or 15000KM warranty applicable on all cars?

CarWale abSure · Accepted Answer

No. 7 Day Money Back guarantee or comprehensive warranty is applicable only on CarWale abSure4S certified cars. These cars are thoroughly certified by our inhouse expert evaluators across 167 certification points.

Question 3

How do I book a test drive of an abSure car?

CarWale abSure · Accepted Answer

Our executive will get in touch to book a test drive if you have reserved a car or shown interest by giving your contact details for the car. You can also call toll-free abSure helpline number 1800-210-2180, operational Sunday-Friday 10AM - 7PM & Saturday 10AM - 5:30PM.

Question 4

Why should I reserve an abSure car I am interested in?

CarWale abSure · Accepted Answer

You can reserve a car that you like by paying a refundable amount & it shall be reserved exclusively for you for 3 days. This car will not be sold to anyone else for those 3 days. You can choose to buy the car if you are satisfied or get 100% refund in case not interested.

Question 5

I have paid token to reserve an abSure car, how do I get a refund?

CarWale abSure · Accepted Answer

You can call toll-free abSure helpline number 1800-210-2180, operational Sunday-Friday 10AM-7PM & Saturday 10AM-5:30PM. You can also write to us at contact@carwale.com.

Question 6

Is there any condition on using the car to avail 7 Day moneyback guarantee?

CarWale abSure · Accepted Answer

Yes. Following are the conditions - Your car should not be driven more than 300 kms from the time you have taken delivery of the vehicle from the dealership. If you decide to avail this offer, you need to visit the dealership & they will then physically evaluate the car as per the evaluation criteria and accept or reject based on car condition. Also, in case if the car meets with any kind of accident or if there is any kind of legal offence done by you during this offer, then neither the dealer nor the previous owner will be liable or responsible for the same. Additionally, there should be no outstanding RTO offence or fine post car purchase. In case if there is any, you need to settle the outstanding RTO fines.

Question 7

Is there a form or "contract" which binds the abSure dealer and customer to act in the specified ways to enjoy the 7-day Money-back benefits?

CarWale abSure · Accepted Answer

There is a 7-day Money-back customer form that both the customer and the abSure Dealer needs to sign with acknowledgement during the delivery handover of the car.

Question 8

Is the car covered in insurance during the 7 day money back guarantee?

CarWale abSure · Accepted Answer

Insurance claim whatsoever will not be valid in the 7 day money back guarantee period.

Question 9

What is the validity of CarWale abSure warranty and what are all covered?

CarWale abSure · Accepted Answer

CarWale abSure warranty is valid for 12 months from the date of purchase or 15,000 kms from the date of purchase whichever is earlier. All major parts related to engine,gear box,suspension,steering,fuel system,electricals are covered. All consumable items, serviceable wear & tear items are not covered. The warranty is valid pan India.

Question 10

What are the certification norms for a car to be eligible in CarWale abSure comprehensive warranty?

CarWale abSure · Accepted Answer

For any car to get eligible for certification, it should not be more than 10 years old and 1,00,000 Kms. It should not have more than two owners and should not be an accidental car. The car should qualify for a score of atleast 3.5 out of 5 based on certification norms. Certain models are excluded from comprehensive warranty.

Question 11

What happens to the comprehensive warranty if I sell the car?

CarWale abSure · Accepted Answer

Warranty is transferable. If you sell the car, the warranty can be transferred to the next owner. This will infact help you fetch a better value for your car.

Question 12

Is Road side assistance (RSA) included in warranty, what are the conditions and what are the services available with it?

CarWale abSure · Accepted Answer

Yes. Road Side Assistance is a part of comprehensive warranty offered for CarWale abSure4S certified cars. You can avail for RSA services for maximum 3 times in one year. RSA services are available within 25 kms from city center. However on call support is available 24 hrs for 365 days.

Question 13

What about the RC, Insurance & other documents related to the car?

CarWale abSure · Accepted Answer

Our Dealer partner will assist in the transfer of RC & other vehicle documents in the name of the customer in a stipulated period of time. It shall also assist the customer in finding an insurance policy if needed for the car.

Question 14

What happens to RTO documents and legal formalities in case of 7 day moneyback guarantee?

CarWale abSure · Accepted Answer

If a car is delivered under 7 Day Money Back guarantee, the original documents like RC, RTO transfer set, etc.. remains with the dealer. Once 7 day period is over, Dealer will initiate with the required formalities. In case, if you demand to start the RTO transfer process during first 7 days of purchase then the 7 Day Money Back guarantee will not be applicable. In case if you avail the 7 Day Money Back, you need to return all the car documents and second car key.

Question 15

What are the Toll free contact numbers for assistance?

CarWale abSure · Accepted Answer

Warranty helpline no: 9599107094 Roadside assistance: 18002101010 CarWale abSure: 18002102180

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