MG Hector [2019-2021] User Reviews

I booked MG hector on 19th of July, 2019. I opted for Smart DCT, (Aurora Silver) at MG’s Showroom Ahmedabad which is owned by Concept Motors. I had driven MG hector before booking the car itself. But after booking it I still wanted a test drive. I was with the same Sales person from whom I booked the car. I was just cruising around on the service road, when there was a sudden thud in the engine. The car stopped immediately after that. I had to put it in 2nd Manual so that car started moving again. There was no response from the car in any other gears. I tried to manually adjust in 1-3-4-R none of them worked. In any of the gears other than 2nd I would see an orange coloured exclamation mark on the information cluster. The sales person told that there was some issue in the transmission. He called some guy from the tech team and found out the transmission had failed. The car had only 4200km on the test runs. I cancelled the booking very next day to which their manager told me to wait for a few days until we find what the issue was in regards to. But as I was adamant they proceeded with the refund. While booking they had promised to refund in 15 days though it took them 28 days to process it through and give me the cheque that too after alot of follow ups. The car is good on cosmetics, but I don’t think so that you can rely on the engine in the long run. MG still needs to refine the Engine according to the Indian roads. Giving variety of features won’t help if there is an issue with the Engine Quality.