Mahindra XUV500 User Reviews

I had bought the XUV500 W4 in April 2017 from Royal Motors, Kolkata. My purpose of buying this vehicle was purely for occasional outstation use. After driving for nearly 7000 km in the last 1.5 years, I put forward my thoughts: 1. The vehicle is not AT ALL RELIABLE. I am no longer very confident in taking my vehicle out, as explained by the low miles on the odo after 20 monthe of purchase. I had to visit the service center almost 10 times in the past year and half for one issue or another. Major problems included front right axle change within one month of purchase( wobbling and vibrations at speeds over 30kmph), and a faulty brake booster which was changed recently after the vehicle refused to slow down even on hard application of brakes. Please note, I had to take the car twice to the workshop amidst a hectic schedule, as they were unable to identify such a risky issue in the first visit. During the second visit they kept the car for 7 days. Apart from these issues, the ones which required regular visits to the workshop were body panel alignment issues(both interior and exterior) which made all sorts of squeaks and rattles when the car was running. 2. Driving experience is very smooth sans niggles, the diesel engine is one of the most refined in the segment. In fact it is only a few of the good things about this car. 3. Clutch travel is very long. Puts strain on the legs in stop and go traffic. 4. Service center personnel are patient and try their level best to achieve customer satisfaction. 5. It is the low quality of parts and sloppy quality checks at Mahindra facilities which account for these sudden problems. Maybe customers can live with lesser features without compromising on the quality and reliability factors. All in all, I would not recommend this vehicle to my near and dear ones because it fails in the reliability and quality control departments. I regret my decision to go for Mahindra, as it does not guarantee a hassle free ownership experience yet, even after so many years of its launch.