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Volkswagen offers extended service support for flood affected customers in Kerala

August 15, 2018, 05:53 PM IST by Nikhil Puthran
Volkswagen offers extended service support for flood affected customers in Kerala

- Free roadside assistance and discounts on repairs for flood-affected customer vehicles in Kerala
- Affected customers can avail road-side assistance by dialling 1800 102 1155 or 1800 419 1155   

As part of customer welfare and aftersales initiative, Volkswagen India has announced free road-side assistance and discounts on repairs for flood-affected customer vehicles in Kerala. Affected customers can avail the free road-side assistance by dialling 1800 102 1155 or 1800 419 1155 and under free road-side assistance program can transport the affected cars to the nearest Volkswagen dealership. The company has reportedly issued a flood-repair guideline across dealerships for a standardised repair approach and well-equipped technical staff in the region.

The company further claims that its team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions are performed. Speaking on the occasion, Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the centre of our initiatives. With the state of Kerala experiencing torrential rains and waterlogging causing heavy damage to the vehicles, we have taken special measures to ensure customers receive a prompt response to their service requirements Our team of highly experienced professionals at our dealer partners in Kerala: EVM Group and Phoenix group are working round the clock to ensure quality and timely service in order to bring the situation back to normal.”

All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in Kerala.

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