Please Tell Us Your City

Knowing your city will help us provide relevant content to you.

Sorry! No matching results found. Try again.Error Identifying Your Location.
Ad

Volkswagen launches Digital Workplace; promises smooth sales and after-sales experience

September 20, 2018, 01:39 PM IST by Nikhil Puthran
Volkswagen launches Digital Workplace; promises smooth sales and after-sales experience

- Volkswagen Digital Workplace promises smooth sales and after-sales experience
- All 121 dealerships across 104 cities will be equipped with tablet computers
- To offer a 360-degree view and vehicle presentation, competition comparison, explore financing solutions and more

In an effort to offer improved sales and after-sales experience, Volkswagen has launched the ‘Digital Workplace Experience’. Under this initiative, all 121 dealerships across 104 cities will be equipped with tablet computers along with a pre-installed Digital Workplace application. Volkswagen claims that the Digital Workplace’ solution will streamline lead capturing, 360-degree view and vehicle presentation, competition comparison, explore financing solutions, register test-drives and more. 

The six-step procedure will help customers receive timely updates via SMS regarding their vehicle at the workshop, right from the time when the vehicle enters the workshop till its completion. Moreover, it also helps in creating a customized product brochure for customers with their preferred vehicle and choice of features. As part of the after-sales experience, the application will allow technicians at the workshop to showcase and explain to customers the entire repair work that is required on their vehicle.

In the end, the customer can make his choice of either picking up the vehicle or asking the dealership to drop their vehicle at their doorstep. Speaking on the occasion, Steffen Knapp, Director, Volkswagen Passenger Cars said, “People are at the centre of Volkswagen’s business and with the Digital Workplace initiative, we aim to enhance the sales and after-sales processes as well as digitalize the customer buying experience. As the country moves a step forward with the Digitalize India campaign, this is yet another enterprise to fully integrate our dealerships and provide a premium user experience. It is our endeavour to offer our customers, all of Volkswagen’s services at the comfort and convenience of their homes.”

  • FaceBook Logo
  • Twitter Logo
  • Email Logo
Show CommentsHide Comments
Ad
  • Upcoming Cars

Audi New A6Audi New A6

24th Oct 2019

50L - ₹ 60L
Tata Tiago EVTata Tiago EV

Nov 2019

5L - ₹ 7L
Hyundai Tucson FaceliftHyundai Tucson Facelift

Nov 2019

18L - ₹ 20L
Tata Tigor FaceliftTata Tigor Facelift

Nov 2019

6L - ₹ 7L
Audi Q2Audi Q2

Nov 2019

28L - ₹ 32L
All Upcoming Cars
Ask the experts1800 2090 230Mon-Fri (9 AM - 8 PM)
Sat (9 AM - 5:30 PM)
Sun (9 AM - 7 PM)
Toll free
Ad

Take a Look at

Apollo Apterra AT2

Know More

Select your city to avail offers

Currently available only in