- The ‘Tools Library’ aims at improving the ownership experience towards brands from the Volkswagen Group.
Volkswagen Group India has inaugurated a ‘Tools Library’ near its manufacturing facility in Pune, Maharashtra. Commissioned under the Skoda-led India 2.0 strategy, the Tool Library will support more than 220 Volkswagen Group dealer partners across the nation. Which means dealers will now be able to loan specialised tools and equipment whenever necessary.
The Volkswagen Group’s Tools Library will ensure that the right tools and equipment are made available at the workshops/dealerships, in the right quantity and at the right time. Under this initiative, the Volkswagen Group dealership facilities within 300 kilometres will receive a certified tool/equipment order within six hours. Meanwhile, other dealerships located beyond that will receive their request within 24-36 hours. The initiative will enable the Volkswagen Group brands – namely Skoda, Volkswagen, and Audi – to serve its customers with quality job work in a time bound manner.
The Tools Library represents a major milestone in the implementation of the ‘India 2.0’ project, says the German carmaker. The Volkswagen Group India has invested Rs 17 million in setting up the infrastructure of the tools library and stocking it with the right tools and equipment. In July 2018, the Volkswagen Group confirmed Rs 7,900 crore (EUR 1 billion) investment in the ‘India 2.0’ project, which will primarily be used in developing Skoda and Volkswagen vehicles for the Indian market.
With the Technology Center, the Volkswagen Group laid the foundation for the development of products based on the localized sub-compact MQB A0 IN platform tailored to the needs of customers in the Indian subcontinent. The Regional Distribution Center in Pune had been launched to ensure quick genuine spare parts support for all models available in India under the Skoda, Volkswagen, Audi, Porsche, and Lamborghini. The company had also inaugurated a centralized Warranty Parts Return Centre (WPRC) earlier this year with a view towards strengthening parts analysis and product improvement.