Please Tell Us Your City

Knowing your city will help us provide relevant content to you.

Sorry! No matching results found. Try again.Error Identifying Your Location.
Ad

Toyota ranked no.1 by J.D. Power

August 31, 2016, 02:30 PM IST by Omkar Thakur
Toyota ranked no.1 by J.D. Power

Toyota has been ranked the number one among the 12 mass market brands evaluated by J.D. Power survey for the sales satisfaction index (SSI). The survey has been conducted for new car buyers across the country. Nissan came second with Honda, Hyundai and Mahindra tied up for the third place.

Internet has had a big influence on the car buying process more than one third of the new car buyers turning to automotive websites to research. “More car buyers are operating in high-information- gathering mode, during which they refer to multiple websites to help them make an informed decision,” said Kaustav Roy, director at J.D. Power.

The mass market average for SSI averaged at 809 points with Tata scoring 813 and the largest market-share holder Maruti Suzuki scored 804. Sales initiation, deal and paperwork, facility, delivery process, sales persons and delivery timing contributed almost equally towards ensuring customer satisfaction.

 
  • Toyota
  • J.D. Power
  • FaceBook Logo
  • Twitter Logo
  • Email Logo
Show CommentsHide Comments
Ad
  • Upcoming Cars

Renault Kwid FaceliftRenault Kwid Facelift

Sep 2019

3L - ₹ 5L
Audi New A6Audi New A6

Sep 2019

50L - ₹ 60L
Tata Tiago FaceliftTata Tiago Facelift

Oct 2019

4L - ₹ 7L
Nissan Leaf EVNissan Leaf EV

Oct 2019

30L - ₹ 35L
Maruti Suzuki S-PressoMaruti Suzuki S-Presso

Oct 2019

4L - ₹ 7L
All Upcoming Cars
Ask the experts1800 2090 230Mon-Fri (9 AM - 8 PM)
Sat (9 AM - 5:30 PM)
Sun (9 AM - 7 PM)
Toll free

Select your city to avail offers

Currently available only in