Nissan India inaugurated its new after-sales Parts Distribution Centre (PDC) to enhance ownership experience of its cars. The first facility, situated in Sriperumbudur, near Chennai will be the biggest of the additional PDCs that Nissan will begin in the future.
Nissan’s supply chain management process will be helped by these PDCs in turn ensuring efficient delivery of spare parts to its authorised workshops across the country resulting in quicker service. This initiative is rolled out at the right time when the company is witnessing growth in domestic and export numbers.
Kenichiro Yomura, President, Nissan India Operations, said, “Customer satisfaction is one of our key focus areas this fiscal year. Our new after-sales Parts Distribution Centre reaffirms our commitment to our customers in India. Efficient supply of spare parts across our existing service network is imperative to complement our plan to increase our sales touch points.”
The new facility is situated at Indospace SKCL Industrial Park in Sriperumbudur near Chennai and is built over an extensive 4.8 lakh sq. feet (45,000 sq. metre) area. It features a daily outbound volume of 2,800 lines per day compared to the previous facility’s 700 lines and has an increased dispatch rate of 90 per cent, making it capable of dispatching parts the same day to different parts of India.
Yomura added, “Our plan is to have a hub-and-spoke parts distribution model. We will set up additional spare parts distribution centres in other locations in India in coming months, while Chennai will be the distribution hub.”
After-sales service is one of the most important factors that determine a satisfactory ownership experience for customers. This move by the company is welcome and will definitely boost its sales and help in enhancing the ownership experience of Nissan branded cars in India.