- Maruti Suzuki has activated 24x7 emergency services for car towing
- The company has made provisions for quick initiation and processing of insurance claims
In an effort to help its heavy rain-hit customers across Mumbai, Maruti Suzuki India has reached out to customers with precautionary steps to prevent car damage. More than 3.5 lakh text messages have been sent to inform customers about preventive measures. These measures would help them protect their vehicles from aggravating damage.
Maruti Suzuki has actioned a series of measures such as assigning area-wise Service Managers to help customers in distress. The mobile numbers of Service Managers are being shared with the customers in their respective areas, so that the customers can directly reach out for any assistance. The company has also tied up with vehicle towing agencies to provide 24x7 services. The inventory of spare parts has been strengthened to prevent any shortage and offer quick service. Additionally, they have tied up with insurance firms for quick disposal of claims.
Speaking on the occasion, Partho Banerjee, Executive Director, Service, Maruti Suzuki India, said, “In these difficult times, quick movement of people helps them to address challenges in an effective manner. We are committed to ensure full-fledged support to our customers in this time of severity. Our request to customers is to not start a submerged car. This will help prevent consequential damages. Our dedicated teams have taken position at workshops to handle customers’ cars promptly. It is Maruti Suzuki’s endeavour to educate customers to handle cars impacted by water intrusion. Our similar proactive initiatives in other instances of flood have helped reduce damage to their cars”.