Maruti Suzuki Nexa Car Service explained in detail

Customer experience-focused Nexa premium brand from Maruti Suzuki has moved a step ahead with the inauguration of Nexa customer service in the country. Customers can either book a service appointment via call, app or via web.

Customers arriving for a fixed appointment will find that the boom barrier on the gate of the Nexa service station opens the gate automatically. The boom barrier reads the RFID on the vehicle’s windscreen to open the gates. Customers who do not have an appointment will have to wait for the security personnel to open it manually.

Once you’re in, vehicles with appointments gets a dedicated parking bay each with registration number on display. At the parking bay, a dedicated service manager for your vehicle will generate a digital job card for customer vehicle. The customer will also receive a notification for the same.

Customers with an appointment have an access to the lounge area which has a screen that gives out vehicle details and serves refreshments. Customers can also check for service data on the tablets in the lounge area.

Customers can choose the live feed option on their device or chat with their relationship manager to get service details.

Customers visiting the Nexa service station can also buy genuine Nexa accessories. 

The company claims that the Nexa showrooms are eco-friendly and hence, all the water used during servicing is recycled and reused. The centre also uses a non-water based foam cleaning solution.

The centre has a computerised wheel rolling device which checks for alignment, suspension and brakes.

The service bay also gets a reverse bay timer which counts down from the estimated timeline conveyed to the customer. This ensures that the vehicle is delivered within these timelines.

The centre has zero oil spillage as the oil is directly pumped to the service bay.

The centre uses modern equipment to manage tasks quickly and efficiently.