General Motors India has introduced a new maintenance initiative called the Chevrolet complete care programme. This programme includes assured low cost of maintenance, warranty packages, Chevrolet U-first customer centric programs and apps and a round-the-clock 24x7 roadside assistance program which is free for three years with all new car purchases.
The roadside assistance is also available for existing customers at a nominal cost, provided the vehicle is not more than five years old. The company has also initiated the Chevrolet Promise programme where it will refund any excess, periodic or scheduled maintenance cost at the end of three years or 45,000kms, whichever is earlier vis-a-vis the committed periodic maintenance cost to the customer at the time of sale of the car. Cars covered under this scheme are the Chevrolet Spark, Beat, Sail Hatchback, Sail Sedan and the Cruze.
In addition to the standard best-in-class warranty of 1,00,000 kilometers per three years, customers can extend the warranty of their vehicle by up to two more years or up till 150,000 kilometers at a nominal cost. Apart from the standard and extended warranty for the vehicle, customers will now also be offered warranty on spare parts and accessories for the first year or 20,000 kilometers whichever is earlier. For women customers, the company will provide free pick up and drop facilities for their Chevrolet cars.
“Customer satisfaction is at the center of everything we do at GM India. More than just their vehicle, it’s the service experience which makes customers feel truly satisfied," said Arvind Saxena, president and managing director, GM India.