Ford India has opened a new parts distribution warehouse in Kolkata, taking the overall count to four. The other three facilities are located in Chennai, Mumbai and Delhi. Kolkata distribution centre will enhance the company’s plan to enable faster distribution of spare parts in eastern India.
The new facility is spread across 3,200 sqm and was inaugurated by Nigel Harris, president, Ford India. The new warehouse will enable a better turnaround time in delivery of parts and accessories to dealerships in East and North Eastern parts of India. The East Zone is a rapidly growing market for Ford India and the new centre will serve 28 dealer locations in this region.
“Enhancing ownership experience is an intensive and continuous process, and a strategic imperative for Ford India. An important part of this endeavour is to keep improving our world-class after-sales offerings as we increase our footprint in India. With this new parts distribution centre, we will be closer to the dealer network improving parts availability, reducing lead time and enhancing overall customer experience,” said PK Umashankar, vice-president, Ford customer service operations.
“Together with enhancing customer satisfaction through improved delivery performance, this new centre supports our overall network expansion strategy and commitment to our customers in India. The strategic location of this centre will ensure that Ford dealerships in the East Zone will have enhanced parts availability, reduced transit time, lower transit damage and optimal inventory at dealer points, resulting in efficient overall operations and improved customer experience,” he further added.