Maruti Suzuki Ciaz [2014-2017] User Reviews

 

I first got my car on the 3rd of November, was lucky enough to be one of the first consumers, or so i thought.

its been around 9 months now, and while i have driven on 10,000 Kms so far, i have noticed one VERY VERY BIG FLAW. the ciaz, while it is a spacious and well designed car, it is simply TOO LIGHT.
The slightest pot hole and the entire car starts to rattle, from the dash board through the car and right upto the storgae boot.

I have a 7 year old I10 that makes less rattling sounds than my Ciaz.
When i told the service centre about these noises, their reply was, "sir it is a light car and there is not much we can do about it!"

My car had been called back to replace a faulty part of the gear box, that was in January. Its been 6 months since and i'm facing the very same problem again. Have to hand the car over for servicing again.

The lightness of the car can be felt on the suspension even when driving with only 4 people. Get a little nervuos when driving over 100 with a full car for fear that i might lose a wheel, or the car might not stop in time because of the extra weight.

Please test drive the car properly before making any decision.
i Made a hasty decision and i'm now paying the price. 

FUEL ECONOMY, SPACEEVERYTHING APART FROM THE PROS

Exterior Front looks rather dull, however the rear styling gives the car a classy look.

Interior (Features, Space & Comfort) Space is good. Seats are comfortable and upholstery is good. Shock Absorbers are fine and absorb a lot of bumps that other cars of this segment except City dont do as good.

Ride Quality & Handling This is where the car completely fails. I have owned and driven a number of cars of this segment, and Ciaz is the worst of all.

The Petrol Automatic Version: the Engine noise inside the cabin is way too much. Its almost as if you are driving a diesel Engine car.

The Handling is not just bad, but rather dangerous. Its for this reason I would not recommend buying this car. The steering of the car is way too swift and does not self-center. This is a simple and basic feature a car of this segment should have. I own a Honmda City and an Elantra,and the self-centering of the steeering in these two cars is perfect, With any speed and any angle of turn ,the steering orients itself to the centre to make for safe and easy driving.

However in the Ciaz, if you take a turn, as simple as a lane change, the steering tends to stay in the position of the turn and does not self centre. You have to pull it back manually to the centre position. This greatly affect the straight line stability of the car and not only makes for very uncomfortable but also dangerous driving at any speed and in traffic.

This was pointed out to the guys at Spectra Motors the very next day after taking the delivery of the car. They however responded after 3 weeks and that too only after I complained to Maruti Helpline.

Their technician came and took a  test drive of the car, and said that probably the problem lies with the with the model itself. I had test driven the Ciaz before buying and the problem wasnt to be seen in the test car. So we drove the test car again with the salesman of Spectra Motors and  technician Mr. Sujit of Spectra. Mr. Sujit after that was of the opinion(after driving my car when he too could not control it well after a slight lane change kind of turn and would have banged the car into the side walk) that there is a issue that needs to be addressed. They took the car to the showroom and did some repair work, and returned the car after 3 days. When I rode the car again, I only felt a slight improvement in the performance, with the steering self centering at higher sppeds but not below 60, which still made for dangerous driving.

This was then pointed out to Mr. Dhumal (workshop manager) of Spectra and Mr. Sujit, who recommened that this is the way any car works. I then showed him my Honda City with a perfect Self-Centering steering and he said I should compare a "Maruti to a Maruti". So we test drove a very old Wagon R of a neighbour, the Self Centering of which was much better and made for a safe driving. Upon this Mr. Sujit said that they have repaired the car as per Maruti Specs and there is nothing more they can do. If the car does not self-center, then maybe thats how it is designed.

They also showed the car to one Mr. Akbar from Maruti who said that the car is fine. They in fact told me that may be the problem is only with this specific model of Ciaz as no one else is complaining.  So if there is a model specific problem, does that make it OK and isnt it your job to resolve it???

This is not my first car, but definitely the last one from Maruti. Not only is this car a bad design, but also the attitude of Maruti is the typical "chalta hain types" where in I end up being the loser. My use of this car will end up being limited only in the city where I neways wont be able to drive at high speeds because it would be very dangerous to drive the car at high speeds and Maruti is not interested in repairing it.

Final Words Do not buy this car. Its not safe to handle. Note that there is another review on this forum which has mentioned that the car has a self centering problem. I hope Maruti is listening and would do something about this.

Areas of improvement Engine Performance and Handling, and attitude of authorised dealers and workshops. Some ownership of a mistake would do good for the company.

Interiors space and comfortEverything Else

Exterior Similar to honda city and hyundai verna, but no doubt maruti came up which was never expected. The longest in C Segment Sedan. Quite happy with exterior looks.  

Well if one can add some spoiler and side skirts, then it will look the best modified car ever. 

Interior (Features, Space & Comfort) Very much satisified with the amount of features I recevied in the base model. I really got whatever I wanted it. I am not satisfied with the key received since I was expecting a Smart KEy in all models.

Engine Performance, Fuel Economy and Gearbox Well, I havent driven much. Just made a run of about 250 Km uptill now with a tank recharge of 2000 Rs. So the overall economy received uptill now is around 15Km/litre. Can expect to increase after the service.

Ride Quality & Handling Car absorbs all the potholes and bump so smoothly. Much better than Hyundai Verna and Honda City. Second thing its a low maintenance as compared to others.

Final Words It was worth waiting for it.I really enjoy my new car. If you a pure C Segment Sedan Experience just go ahead with Ciaz.

Space,Styling,Comfort,Ride,EconomySuspension tend to make noise on deep potholes

Before buying Ciaz ZXI i read lot of reviews, so that I know that my investment of over 10 lakh donot go invain. So dear all I am posting my review after 500 km usage.

I bought Maruthi Ciaz ZXI on 23.07.16 from Pratham Motors Bangalore. Before buying i have rode Hyundai Verna, Honda City, Suzuki Scross. I was owning TATA Indigo and also have driven in Swift , Swift Desire, I10, I20, Santro, XCENT.

Pros

1. Ciaz is very Smooth and noise level is the Minimal of all the vehicles I came across.

2. The Bootspace for driver and also the Leg room  for rear seaters are the best . I can strech my keg to the fullest and feel like king.

3. The driving handling is very good and you wont feel the drag or drift in sharp turns .

4. Braking system of ABS , EBD is the best in class . I have driven vehicle which had ABS but Ciaz will make you feel the entire grip of vehicle in your palm.

5. The exterior and styling is good fo me and I wont review it as individual taste is different. I have bought Dignity brown and i like it.

6. Average Mileage for 500 Kms at present is 15.3 Kms in exact with AC in city and Service person mentioned me hat only after one/two service the Mileage will improve. I am happy at present with mileage and expect to better mileage after my service. But for sedan of 4.5 mtr lenght this mileage is the Maximum.

7. The utiliy and storage space inside the cabin is very good and neatly designed.

8. Bluetooth connectivity of car with mobile is within 10 seconds. I have seen with other cars where i have to struugle to connect CAR bluetooth atleast for a minute.

9. The antenna receptivity for radio is better than my previous car (Maybe because this is new)

10. I hav not checked the top speed as its new but at 80 Km speed you feel the vehicle is at 50 km speed.

11. Electrical controlled Mirror, rear blinds, remote Bonnet opening, keyless start, Automatic climate control AC, AC rear vent, Lights in rear bonnet and at leg in front seat adds up to the class of CIAZ which many features are missing in Honda City & Verna.

CONS

1. The rear AC vent to be switched off manually and no control for rear vent is available at the front.

2. There is No gear Indicator in display system.

3. One touch Auto glass windshield is available for only driver side. All 3 doors are only electrical operated.

4. The rear blinds are manual. It can be automated.

5. Blinds can be made available for all windsheild also.

6. Six speaker in Ciaz works as 4 speaks only as there are 4 speakers at front and 2 at back (all in doors). Wofer can be incorporated.

7. The head room is sufficient but people who are 6.2" or more just check before buy as Ciaz is really sleek and Aerodyanamic.

8. Rooftop glass not available and also Daylight runlight. This feature is available in Baleno , maruthi can extend the same to Ciaz also.

According to my survey, study and understanding Ciaz is best buy compared to Verna and City. But yes City has better power than Ciaz thats true.

Thank you.

- Sukesh J Shetty.

Interior space, comfort driving, handling is good, Mileage is the bestDashboard space is not usable and no gear indicator

Exterior After a long wait , with lot of excietment,  Maruti launched a new Sedan - Ciaz, we were lucky to get delivery before Diwali.

It looks a hybrid of SX4 and new City and it doesn't impress you on exteriors however you will not be disappointed by its first looks. .

After a more thorough examination you will find it has some good exterior features like telescopic headlamps, indicators on ORVMs (internally adjustable) in lower versions also like that of mine, etc.

Interior (Features, Space & Comfort) What impresses is greaaattt space both in front and back. I drove down to Jaipur from Delhi and back with my family and It was a great confortable drive for us. Including me, we were total five members (we all are tall in my family) in the car and no body complained about the discomfort. Great legroom and not to forget its extra spacious boot.

My car (Vxi+) is definately loaded with many features which are usually not found in many cars at entery level versions. Finishing inside is also good, Maruti should have more focused on finishing on the interiors of doors which gives cheap plastic feel. 2 din music system with 6 speakers is really beauty.

Engine Performance, Fuel Economy and Gearbox Except for its hard transmission, driving Ciaz is a pleasure. Till now in 11 days I have driven it around 850Kms and the average of around 17Kms/Ltr has come as a pleasent surprise to me. If it is 17Kms/Ltr in the mixed condition w/o even first service than who needs a diesel car. 

Though petrol engine is just OK, however sometimes it lacks in power and demands for a slightly more powerful engine.

Ride Quality & Handling Ride quality is good. Can't comment much on handling except being lengthy, car needs to be driven with extra care on roads to avoid any brush-ups.

Final Words Maruti has come out with a good sedan which is feature rich at a very very competitive price. Looking at its price, its minor shortcomings can be easiely ignored.

Areas of improvement Gear Box, Exterior Looks, Inside of the doors.

Spacious, Good Fuel Economy, Features Rich,Hard Gear Box, Not so contemporary looks

Exterior

Decent; bought maruti as i trusted the brand 

Interior (Features, Space & Comfort)

Interiros are the only good thing about the car + the space 

Engine Performance, Fuel Economy and Gearbox

gear shift dsnt work; started giving me problems frm 2nd day onwards; the steering also is not smooth; dsnt come back to normal position after taking a turn, one has to do it, which gives a very bad driving experiance with the gear shift issue, get dangerous while driving 

Ride Quality & Handling

Ok, very light , had an sx4 earlier which was a very strong car with good driving exp; ciaz is better in suspension and smoothness 

Final Words

 dearlership is helpful, the manufacturer thinks that this is the only brand available nd dsnt want to do a job done right the first time

Areas of improvement  

They knew about the issues in the car; shd hv called back the cars , would hv boosted confidance in the brand; shoddy work by maruti 

 

InterirorsThe gear shift dsnt work; steering also has issues

Well let me start by saying that I firmly believe CIAZ is the best offering from the Maruti Suzuki stables as yet! I was one of the very first customers of the CIAZ in Pune and am damn proud of it. I waited till I did a couple of drives down to Mumbai and stretched her legs properly before penning my thoughts abouts owning the car. Now a bit more detail!

Exterior - Elegantly styled the CIAZ captivates the onlooker immediately with it's presence. Projector Head Lamps included curvaceous headlights look stunning and compliment the Chrome front grille beautifully. The rear end though many may feel is similar to that of the new City (even copied some might add) I far better designed. Especially the fender and the cluster of lights in the tail lights. The 15" wheel caps (VXi+) looks so similar to the 16" Alloys on the higher end variants that it takes a keen eye to realise they are covers and not alloys.  The ORVMs with the indicators integrated on them add to the classy look.

 

Interior (Features, Space & Comfort) - What can I say? It beats the City hands down!! Styling, feature list, space you name it! City I'm sure hs many a loyal fan and not without reason till date but here is a car that challenges the till date segment leader and I dare say wins the battle. The entertainment system looks far better in the CIAZ and so does the overall Dashboard. The seats are super comfortable and provide excellent support all over for longer drives. Rear AC and charging points, arm rest and the leg room in the back is just unbelievable. My fiend infact seeing the space asked me to show him the boot to see if Maruti Suzuki designers played a trick here but BAM! The boot is huge too! The steering with audio and phone controls feels great and super convenient. The bluetooth took some time to for me to understand but maybe because I tried to experiment instead of reading the manual! (That's me!) Cruise Control would have been a nice rounding off to the feature list, but I dont see it as a deal breaker for sure!

 

Engine Performance, Fuel Economy and Gearbox - The engine is smooth and refined as expected from Maruti Suzuki. The K-Series engine gives a great balance of power and ecomony. Company claims 20+ average but I am getting around 15 in city conditions and Pune traffic sucks!! Highway average goes right up close to company claimed. Overall around 17KMPL is great I would say in the Real World. The gearbox is smooth altough initially I did find it a bit tough to select Reverse.

 

Ride Quality & Handling - The ride quality is lovely too! The bumps and ditches synonymous to indian roads are tackled well and the handling at speeds of 140+ km/h on the Express Highway didn't scare the wits out of me. The car handled the curves in the ghat sections brilliantly at 100 K's too! Ground clearance is also good ensuring the bottom isn't getting scraped on the hideous "speed breakers" around town.

 

Final Words - Overall I would say this is probably the best buy I have made in terms of cars bought as yet since even some Merc and BMW owners actually truned aroud to give a second look to my beauty when I passed them by in Pune and Mumbai. Now that's got to be a Compliment if there was one! Sorry McDonalds I'm stealing your line - I'm Loving It!

 

Areas of improvement - Today's customers are vowed by things like Sunroofs and Cruise Control! Try incorporating them maybe as "Optional" features for a reasonable price. Also please do launch the rear windscreen retractable curtain under the Maruti Genuine Spares (MGS) list. It makes huge sense to have one in our climatic conditions especially on long drives.

 

 

Styling, Features, Comfort, Space and EconomyUnable to master the Bluetooth features

1. I bought a new Maruti Ciaz ZDi+ (Rs. 10.65 Lakhs) from Magic Auto Pvt. Ltd., Sector-13, Dwarka, New Delhi.

2. The delivery of the car was made on 08.09.2016.

3. On 12.09.2016, I have left the car with Magic Auto P. Ltd at their show room with a complaint that the car is making a noise of thud on even the smallest of pit and that the sound is unusual and indicative of some problem in the suspension.

4. I have been told by the dealer that the problem was with a bush of the suspension which has now been changed but the best quality bush will only be available after 20th September, 2016  which they will get fitted in my car.

5. On further research on the net, I have read the same kind of experience from other customers also, which clearly indicates that the problem is just not with me but in the product supplied by Maruti Suzuki. The company is fleecing the customers by fitting low grade parts and then will mint money through the workshops when the customer will come with a complaint after some time.

6. Based on this I have demanded a replacement of the car as this clearly is a case of defective product and a customer who has spent such a huge amount, deserves the car in perfect condition for long term peace of mind.

7. The company has gone in denial mode.

8. PLEASE BE VERY CAREFUL WHILE BUYING CIAZ.  COMPANY IS JUST MINTING AND BOTHERED ABOUT CUSTOMER SATISFACTION.

SPACESUSPENSION, STEERING DOES NOT COME CENTRE, BACK SEATS ARE UNCOMFORTABLE, CHEAP QUALITY OF INTERIORS

Exterior The car looks beautiful when viwed from outside. It is very well designed. Honda city is not that good looking and Hundai Verna is a bit overstyled. Ciaz is a good looking car from all aspects.

Interior (Features, Space & Comfort) The metrial in the inter is quite premium. It looks fabulous. There is a lot of space and alsoi has a good height. I missed the telescopic steering that verna has. Also the sunroof that City has. But from all other aspects the car is better those cars.

Engine Performance, Fuel Economy and Gearbox The 1.4L K-series engine is extremly good. You wont miss the 1.5L engine and 1.6L engine that you get in Verna especially in cities and towns. The small difference doesn't matter.

The gear shift is smooth and easy to use. The car has a good fuel economy. In city I get 15kmpl and in highways nearly 18kmpl.

Ride Quality & Handling The car is fun to drive and i have no complaints regarding handling.

Final Words I have driven about 1000 km and found the car is fun to drive. If you want to buy a City or Verna then you must think of Ciaz at least once. Overall i am satisfied with what i have bought.

Areas of improvement Music System.

Excellent spacing. Fun to drive. Beautiful looks both interior and exterior. Good fuel economy.Music system is little irresponsive. Else all right