I had Ertiga AT for 5 years & drove it for 35000 kilometres, before buying XL6 Zeta AT.
Purchased it in March 2021. Driven 3200 kilometres. 2000+ on highway.
Buying experience was average from Sai Nexa Pune. Car had few minor hairline scratches and dealer washed their hands stating I have to get the coating done from my pocket. No discount or freebies given even as a token of apology.
Riding experience is good though bumps are felt thanks to small tyres and stiff suspension. Body roll is evident. Biggest advantage is raised hood which gives commanding view of the road. 4 speed Torque Converter is meant only to get the job done. Very unenthusiastic and lazy.
Looks are great though Maruti Suzuki engineers could have done better to enhance the looks. Buch looking cladding make tyres look seriously puny. Front is many times better than Ertiga. Interior is great as well. Black interiors are far easy to maintain as compared to beige. Lots of space, though missing premium feature like 6 Airbags. Mileage: 12-13 in city. Maximum got 18.4 on highway with AC, lots of luggage and family of 4. Overall 17+ mostly. Maruti cars are not cheap to maintain anymore. Yet to go for 3rd &paid services but estimated per service center. LED lights are okay on normal night, but bad during rainy nights. Middle rows are the most comfortable place to be in. Smart Hybrid feature is a gimmick and good for nothing for the cost of battery.
Verdict: If you are tight with budget and looking for Innova type comfort, want to accommodate 6 people along with luggage in 13 lakhs, then go for this car. Else Seltos is a better option.