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    DON'T BUT XUV500 AWD

    11 years ago | Hardeep Singh

    User Review on Mahindra XUV500 [2011-2015] W8 AWD

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    3.0

    Comfort

    1.0

    Performance

    1.0

    Fuel Economy

    1.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    We cancelled our booking of Hyundai verna automatic on the day your vehicle was XUV500 was launched reason was we went to see the XUV near by showroom named SRI Durga Automobiles , me and my dad were so impressed by looks and features that we immediately booked top model  W8 AWD, we were informed for waiting period for around 4months which we thought is worthy for getting such a kind vehicle, after two month in December we were informed by dealer that one customer has refused to took delivery cos of ending year so if you want you can take the delivery, it was feeling like top of the world, we took the delivery from showroom which seems to one of the memorable moments. finally we got our CHEETAH XUV 500 AWD. Just in month I drove my vehicle from delhi to jalandhar along with my few relatives it was un-believable that as I crossed 80km/hr my xuv started vibrating & back passengers can feel it more loudly, it was a chance to drove my xuv on highway at maximum speed but vibrating noise scared me lot that I don’t crossed even 100 km/hr and felt so embarrassed in front of my relatives, it was my first Mahindra vehicle,we can’t afford suv like Toyota fotuner, Ford endevour so we thought Mahindra has made this class xuv for such a people like us.

    After reaching delhi I took my vehicle to service centre for vibration problem and I was said to leave vehicle for 2 days that engineers will come and check the problem after 2 days I took my xuv as it was ok as per my relationship manager, next day while driving on empty road I found same vibrating problem coming so I called my relationship manager about and he told that you send your xuv in first service we will again check the fault as I can’t leave my xuv, cos I need my xuv for work, so after a month I dropped my xuv for first service at sri durga automobiles, this was my worst experience I felt in my life, I have seen many other brands service but this was something new to experience. In the evening I went to took my xuv from service I just came out of the service centre and found that my navigation is not working  again moved in to relationship manager, he told computer people had gone to you come in the morning, I moved in again in the morning and after a long wait for more than a 3 hours my infotainment system was changed as said by techinician that is was not working. Ok I took my xuv out of the service centre and found many lights blinking on the cluster again I moved in and my relationship manager said we need to scan your vehicle, it was done within 1 hour and finally everything working ok so I took my xuv from there.

    Again after one month I got chance to drive my vehicle from delhi to Chandigarh and I felt same vibrating problem, after I came back I again went to service centre and met service manager Mr.Chauhan he promised me that your vibrating problem will be cleared so he called Bridgestone manager about the problem and discussed the matter and finally bridgestone manager advised them to check the balancing of the wheels which were done under manager supervision in service centre. According to mr chauhan my vehicle was ready as the technician himself has taken the test drive, so I took my xuv from service centre.

    Again after a week I drive my vehicle at 80km/hr and found same vibrating problem so this time I was so angry that I decided to check my xuv wheel  balancing from a good techinician outside, it was done and next morning I have move for jalandhar so I found it was good time to check the vibrating noise, I was so shocked that it was still there,

    Now its been 6 months and my stupid xuv 500 awd has just done 4000kms cos I don’t like to drive it at all so I buyed a small hatch back Hyundai i20 crdi for my work now I just took away my xuv once a week on weekend with family for for local city drive only.

    Now we feel like we have been cheated by giving us such a poor quality vehicle,I will never advice anyone to go for this vehicle.my question from you at last is:-

    SHALL I STILL FEEL PROUD OF MY XUV500 AWD?

    EXTERIORS ONLYPOOR RIDING QUALITY
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