कृपया हमें अपने शहर का नाम बताएं

आपका शहर जानने से आपकी ज़रूरत के हिसाब से कॉन्टेन्ट देने में मदद मिलेगी

सॉरी! कोई मैचिंग रिजल्ट नहीं मिले. फिर से कोशिश करें.आपके लोकेशन का पता लगाने में त्रुटि

कृपया हमें अपने शहर का नाम बताएं

आपका शहर जानने से आपकी ज़रूरत के हिसाब से कॉन्टेन्ट देने में मदद मिलती है

कोई शहर मेल नहीं खाता।
विज्ञापन

Target Practice !! Toyota Fortuner: A family car or coffin? (Un)Safety Standards - Toyota Fortuner Review

A user review on टोयोटा फॉर्च्यूनर. Written by Divy Jaisingh on 19 April, 2018

प्राइज़: ₹ 28.66 - 36.88L
एक्स-शोरूम, नई दिल्ली
Divy Jaisingh's Ratings
निजी टोयोटा फॉर्च्यूनर?
खरीददारी संबंधित उचित निर्णय लेने में अन्य लोगों की सहायता करें।

रिव्यू लिखें

  • समस्त
  • दिखावट
  • परफ़ॉर्मेंस
  • रिक्ति/आराम
  • फ़्यूल इकोनॉमी
  • वैल्यू फ़ॉर मनी
ख़रीदारी : नई
परिचय : कुछ हजार किलोमीटर

Full Review

Target Practice! Toyota Fortuner: A family car or coffin? (Un)Safety Standards Hi so we own, rather owned a Toyota Fortuner. One of India’s largest selling premium SUVs by volume from Toyota India. A really nice vehicle, felt nice and safe in it while on the highway or a member of the family was in it and commuting on the highways.

It’s supposed to have a host of safety features as well. But all this was before my driver totaled the car by going head-on into a parked tow truck. When my driver called me and told me “Sir, Gadi Khatam hogaya!” I refused to believe him and went there to check. I was stunned to see the state of the car and was thankful that all he had was a cut on his hand. And was otherwise physically okay.

What freaked me out was that no airbags had deployed and the passenger’s seat was where I was seated 20 mins before I had to dash to pick up my daughter from her school and asked my Driver Ram to drop my business partner to his hotel in Lower Parel. Can’t be more thankful that everybody is okay especially Ram who has been with us for as long as I can remember. He has never so much as scratched a car before. So glad that this was not fatal.

But now coming to the painful part of fixing this. We towed the vehicle to Toyota India’s workshop at Ray Road operated by Madhuban Toyota. Once the Toyota Fortuner reached the workshop by Madhuban Toyota we had a chat with the relation manager assigned to us. I asked Ganesh that we need an explanation on how come the Airbags did not deploy. He said we would look into it as soon as we run the diagnostics on the car. A week later this is what they had to say: Sir, we checked the airbag systems are all in place and seem to be working fine. They did not deploy because the sensor was not hit. Hence they did not open.

By this time I had been given an estimate of? 27 lac by Toyota India on the car for repairs and the insurance company had decided to total the car and give us the insured value. Ganesh that car was bought for ? 30 some lacs. The repair bill is ?27 lac. I don’t know about the sensors but when 90% loss to the vehicle happens, the airbags have to deploy. As someone who has spent good money on a car, to get this kind of reply from the company is like a fraud. Every customer relationship is built on trust, and after this incident, I feel like I have just lost faith not only in the car but in Toyota as well. The team at Toyota India told me they’ll look into it further and get back to me. Three days later I was in touch with Paul, the manager at Madhuban Toyota, Ray Road, this time around. Sir, the airbags only deploy when the sensors are hit. We checked the sensors and they are fine. It’s just that they weren’t hit.

So basically Toyota India is asking me to make sure we hit the sensor when we crash the car or we mark the sensors as marks for other cars to hit us. They asked me to email them but never replied. At this point I felt really cheated by Toyota. Their complete lack of understanding and empathy was shocking. Strange it is that a family car like the Toyota Fortuner, which is selling safety has such poor standards that the airbags don’t deploy in a crash where the chassis was broken and the pillars have cracked.

Here’s to what my Toyota Fortuner looks like now! There’s not much left of it and I would like to know what it would take to open the airbags!!! We seem to have hit everything but for those sensors! If this isn’t cheating a customer then I don’t know what is! Guys where’s that sensor at? Let me know so we can mark where to crash the car in case of any future accidents. Actually after this I think I’ll just not buy a car from Toyota India. We had rebooked the newer version of this car and the Corolla Altis they are supposed to have 7 odd airbags each. Just realised it won’t be of any use since they won’t open. Just cancelled these bookings.

Don’t know if anybody inside will survive so please do look at the image below. To add to all of the misery, they even charged us 1% to give us an estimate i.e. they billed me ? 27,000 to let me know that car had to be scraped. I asked “what’s this for?” With no straight answers from Toyota Madhuban, the entire experience has cheated me of my trust. At this point, all I want is for this review to be see by the right people.

And to warn anyone looking to buy a Toyota Fortuner in the future. Also apparently telling the driver and telling the owner are the same thing. Anyways they were kind enough to make the amount ?10,000 when I spoke to them. Only then did they release my Toyota Fortuner to insurance. Way to go Toyota India!! Thank for a terrible experience, one that could have been potentially fatal, if not for sheer luck!

NANA
2650 Views, 26 का 28 people found this review useful
Was this review helpful to you? हां | नहीं
Previous Review
Next Review

More Reviews on Toyota Fortuner


Toyota highly hyped but no substance in reality. by Tejender Singh on 02 Apr, 2017

No value for money by Sumanth on 18 Jan, 2017

Cheating Customers by tanzeel shafi on 16 Jan, 2018

Being by Sk. Adil Sultan on 21 Jan, 2018

The best car in this segment by Dilip Jangid on 12 Jul, 2019
All Toyota Fortuner user reviews
विज्ञापन

यूज़र कार रिव्यूज़

नए कार्स पर हज़ारों रिव्यूज़ पढ़ें।
रिव्यूज़ पढ़ें या ब्राउज़ कार की रिव्यूज़
विज्ञापन
विज्ञापन
एक्स्पर्ट से पूछें 1800 2090 230 सोम-शुक्र(9 AM - 8 PM)
शनि (9 AM - 5:30 PM)
रवि (9 एएम - 7 पीएम)
टोल फ्री

ऑफ़र्स के लाभ के लिए अपना शहर चुनें

फ़िलहाल सिर्फ़ यहां उपलब्ध