BS6 getting manufacturer defect!! Please be aware

I purchased a new Ford Ecosport BS6 car From @Hans Ford, Ayapanthangal, Chennai. I drew just 2500 KM and done 1st service at the same service centre. I took my car to my native for my uncle's death, after driving 400km car got stopped while driving on a highway nearby Madurai at 49KM without any indication. I called RSA team for support and the reached after 4hrs to tow my car to @akashya Ford, Madurai. They denied my request to check on Sunday and halted me for 3days in this pandemic situation. They took 8hrs to find the issue in the car, It was The concern with wiring in chaffing condition behind Engine... its a complaint in all cars it seems my car was third to the Akshaya Ford. so Please be aware of this before buying in FORD, There customer service is so bad and not at all responding.