Ford Fusion TDCi -- feedback --2years on

we've had a Paprika Red FF for the past 2years now, instead of going into a long winding description I'll just do some bullet points so that it's simpler to read:

PROS

1. spacious nooks and a very usable boot
2. 17-18kmpl on city roads in bad traffic. 20+ on the highway
3. reasonably good pickup which coupled with the form factor ensures you're first out of a traffic signal almost always
4. balance between power and efficiency is just right for city driving and those weekend getaways
5. ride quality is very good even with the slightly higher CG. Roll is not as pronounced as you would expect which is probably because of the larger wheelbase. Drive is actually pretty smooth
6. high seating ensures you have a better driving stance and getting in and out of the car for aged passengers, pregnant ladies and taller people is easier as it doesn't involve crouching.
7. small thoughtfull knick-knacks all over the car make it a very comfortable ride.

CONS

1. plastic quality is poor and there are typical Ford problems like wheel well noise, power window switch/winder motor failure which occur. The fact that these are known problems makes it simpler for the service people to fix them, if only ford could fix them for good :)
2. Parts are always not available at the dealerships. so a one week wait is always expected. Once you get used to the "process" it's ok but personally speaking it's irritating to be told everytime that "the part will need to be flown in from Chennai"

great torque, powerful cooling, very spacious, reasonably good fuel efficiencyvery bad service support, parts not readily available