MG Windsor EV Essence Pro vs Exclusive

16 Ratings

27 Ratings

It's been three weeks since the charger has been non-functional

, I bought a Windsor EV Pro from an MG dealer at Solan, HP, and got the delivery on 2nd June 2025. It took a good 8 days for home charger installation (on 10th June), and the installed charger stopped charging after one week of functioning. When I complained to MG on 16th June, I was given a number of Exicom. Exicom call centre instructed me to first get the car's BMS checked. The next day, I got it checked, which was ok. Thereafter, on 18th June, Exicom finally accepted my complaint. It's been three weeks since the charger has been non-functional, and after many calls to MG customer care and Exicom customer care, the issue is unresolved. The service person told me on the three visits he made that they do not have the required spare parts. I have many times informed customer care of both MG and Exicom that please resolve the issue, but to no avail. Even today, the service person told me on the phone that he has no information about when he will get the spare. Furthermore, he told me that Saturday and Sunday are non-working days, so if any progress comes, it will be next week only. So the matter is, a brand new MG Windsor EV Pro is standing still, next to a 7.x charger provided by MG and still in warranty, having only been driven for a week, out of 1.5 months. The customer care of both MG and Exicom is very bad.

MG Windsor EV Exclusive

I bought the car on the 30th of June 2025 and paid the whole amount, but till now they have been delaying the delivery for literally half a month. Every time I call the dealer, he passes the phone to someone else and creates confusion. Literally, the dealer hasn't even given me my booking number, my invoice, and is literally wasting my time.